Apr 2023 – Apr 2025 · 2 yrs · Gurugram, Haryana, India · On-site

• Product Manager – Affordability Payment Platform
• 1. Led PayU’s Core Affordability Platform, owning product roadmap, lender integrations, and automation across a suite processing 40M+ transactions annually, strengthening PayU’s leadership in credit linked payments.
• 2. Built and launched Checkout Finance, enabling instant loan access for new to credit users users; successfully piloted with 10+ merchants across sectors like education and insurance.
• 3. Pioneered BNPL Link & Pay, designing one click, frictionless flows for recurring and high frequency merchants; achieved >90% success rate, the highest among credit instruments, resulting in improved merchant conversions.
• 4. Rolled out ‘Down Payment + EMI’ flows, allowing users to split high ticket size purchases into upfront and EMI components; scaled to 150+ merchants during pilot with strong traction.
• 5. Drove a 500 bps (5%) uplift in payment success rates through smart retries, EMI-specific routing, and issuer-level innovations like real-time eligibility checks and native OTP flows.

Jan 2022 – Mar 2023 · 1 yr 2 mos · Gurugram, Haryana, India · On-site

• Key roles and responsibilities, including wins:
• 1. Integrated 5 New Lenders on Affordability Platform, contributing to a 15% increase in transaction volume by expanding EMI and BNPL coverage across key merchant categories.
• 2. Improved Conversion Rates by 1–2% through platform-level enhancements including latency reduction, error code standardization, and deployment of real-time eligibility checks across key issuer and BNPL flows.
• 3.Led POCs with 2 New Lenders to architect and validate new to credit flows within the affordability platform, enabling access to credit for first-time users with thin or no credit files

Apr 2021 – Jan 2022 · 9 mos · Gurugram, Haryana, India · On-site

• Managed Wheelseye’s internal sales platform used by 5,000+ Feet-on-Street (FOS) executives pan-India to drive productivity, onboarding, and retention across the customer lifecycle.
• 1. Feet-on-Street (FOS) Optimization: Improved overall productivity by 35% by introducing a lead funnel management tool and enabling location-based tracking for team leads. This resulted in a 25% increase in on-ground sales input and better monitoring of FOS activity during working hours.
• 2. Automated Sales Onboarding: Achieved 100% accuracy in sales onboarding and payouts by streamlining onboarding flows, eliminating manual intervention, and ensuring consistent compliance across regions.
• 3. Retention Optimization: Enabled a 17% increase in customer renewals over 4 months through product-led interventions focused on lifecycle management and proactive re-engagement of at-risk users.

Oct 2019 – Mar 2021 · 1 yr 5 mos · Gurugram, Haryana, India · On-site

• Key roles and responsibilities, including wins:
• 1. Sales Productivity: Improved overall conversion rates from 9% to 15% within 6 months by introducing product led interventions like lead funnel visibility, field tracking, and streamlined agent workflows.
• 2. Platform Scalability: Expanded the internal sales platform to support 2 new user types and 2 new business teams, enabling multi functional adoption and reducing tool fragmentation across the organization.
• 3. Data Hygiene & Accuracy: Ensured 100% data integrity across onboarding, conversion, and payout workflows by automating validations and removing manual data dependencies.

Aug 2019 – Oct 2019 · 2 mos · Bengaluru Area, India

• Key roles and responsibilities:
• Researched the evolving role of social commerce in reshaping India’s e-commerce landscape and mapped the end-to-end influencer onboarding funnel,from lead generation to conversion.
• Identified key drop off points and operational inefficiencies within the funnel, and contributed actionable process innovations that improved overall conversion rates.

Jan 2019 – Jul 2019 · 6 mos · Kota Area, India · On-site

• Joined as one of the earliest members of the Business Operations team with a mission to deliver affordable, accessible, and efficient healthcare to all Indians, especially underserved rural communities.
• Worked across high impact projects in a fast paced early stage startup environment, contributing to product, operations, and growth.
• Key Highlights:
• Deep dived into consumer needs and stakeholder dynamics to design a holistic healthcare ecosystem connecting patients, doctors, field partners, and tech.
• Collaborated closely with the Tech team to adapt and localize the product for rural markets, ensuring alignment with user behaviour and infrastructure constraints.
• Strategically revamped client event operations by cutting operational costs by 66% and increasing overall efficiency by 79% through process automation and reduced dependencies.
• Built the inbound sales channel from scratch, scaling the team from 0 to 18 in just 3 months; this channel handled 40% of total traction, with 30x growth in helpline calls during the period.
• Conducted regular market visits and consumer interviews to generate weekly/monthly reports using data analytics, uncovering actionable insights for consumer engagement, retention, and product improvements.

May 2018 – Jun 2018 · 1 mo · New Delhi Area, India · On-site

• Analyzed taxation in the aviation sector and its impact on overall costs and profitability, while evaluating economically viable routes based on scheduling, demand, and competitive landscape.