Shijeesh C

CTO

Bengaluru, Karnataka, India17 yrs 10 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

10+ years in IT Development and Operations
Expert in ITIL and Lean methodology implementation
Proficient in end-to-end Customer/User Service Delivery

Stackforce AI infers this person is a seasoned IT Operations Leader with expertise in Cloud Management and Security Compliance.

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Skills

Core Skills

It Infrastructure ManagementCloud ManagementIt OperationsData Centre Management

Other Skills

Cloud Access Security Broker (CASB)Information SecurityServer AdministrationCompliance ManagementProxyEPOEDRCross-functional Team LeadershipVendor ManagementTeam ManagementBusiness IntelligenceLinux System AdministrationProject PlanningAgile MethodologiesDomain Name System (DNS)

About

Lead level; strategic thinker with a background of 10+ years in the areas of, Global IT Development, Operations, Project Management, EnterpriseInfrastructure Management, IT Service Support, and Technology Management, etc.Skilled in implementing Lean methodology across operations to increase productivity and reduction of cost. Demonstrated expertise in improving IT Services through effective Problem management and Incident management, improving IT Servicesentailing Continual Service Improvement, Service Operations, ServiceTransition, Service Design & Strategy, and Service Transformation. Significantly coupled new and existing technology to make better business decisions. Proficient in providing end-to-end Customer/User Service Delivery Solutions using ITIL Process for improving IT Services entailing Continual Service Improvement, Service Operations. Apart from this, Performed an expert level of People Management functions from recruiting through onboarding, goal setting, performance appraisal, training, competency building, resource utilization & capacity planning, knowledge transfer. Specialisms: Security Compliance Management • Operations Management •Data Centre Management •Enterprise IT Operations • Infrastructure Management • ITIL Project Management• Application Development • IT Policy Deployment/Valuations/Audits • BusinessProcess Management • Resource Management • Budgeting & Economizing• Vendor/ClientManagement • Team Management • Corp-IT Asset Management •Cloud Management(IP-telephony, S3&AWS) • Software Lifecycle Management

Experience

17 yrs 10 mos

Total Experience

3 yrs 6 mos

Average Tenure

4 yrs 8 mos

Current Experience

Meesho

IT Engineering Lead

Aug 2021 – Present · 4 yrs 8 mos · Bengaluru, Karnataka, India · On-site

Meesho is an online shopping platform owned by the Indian company Fashnear Technologies Private Limited. It is an online marketplace that facilitates trade between suppliers, resellers and customers, with heavy reliance of external social media platforms such as Facebook and Instagram.

Cloud Access Security Broker (CASB)Information SecurityIT Infrastructure ManagementCloud Management

Capillary technologies

Senior System Administrator

Dec 2011 – Jul 2021 · 9 yrs 7 mos · Bengaluru, Karnataka, India

Capillary Technologies is a software product company, which provides cloud-based Omnichannel Customer Engagement, eCommerce platform, and related services for retailers and brands. It is headquartered in Singapore
Below are the core (Direct) area of my callings
On-Going Compliance audit assistance (ISO, PCI & SOC2)
Coordinate and supervise IT staff members & Global/Central IT Support (Different location/region Offices)
Data Centre Migration (On-Prem to Data Centre) & maintains
Office re-location and structuring in terms of security and IT infra
Handle annual budget and ensure cost-effectiveness for the IT department and Communications (SIP/PRI, VOIP, ILL, ACS, VCS & Wireless)
Manages and coordinates all IT-related matters including data, wireless communications, mobile technology(MDM), telephony (On-prem & Cloud), security, and computer hardware and software
Trouble-shoots and solves problems related to hardware, software, and network problems
Researches and recommends acquisition of network hardware and software
Monitors network utilization and performance, implement procedures for network optimization, reliability, and availability
Structuring critical servers/Services & Maintaining (DC/AD, DHCP, DNS, Radius, DLP, AV, Patch Management & Gateway Firewall (UTM)
Periodic Scanning (VAPT) of N/Ws (Public & Private)
Identify problematic areas and implement strategic solutions in time
Build long term relationships with outside vendors for IT related products and services
Access Control and Administration (G-Suite & Office 365)

Server AdministrationCompliance ManagementIT OperationsData Centre Management

Computer factory india pvt ltd

Desktop Engineer

Aug 2010 – Dec 2011 · 1 yr 4 mos · Bengaluru, Karnataka

Key Responsibilities:
Installation, Configuration & Maintenance of Desktops.
Checking all Security & Virus Updating.
Maintenance & Installation of Network Printers.
Troubleshooting of Hardware problems,
Troubleshooting of Network Connectivity
Providing hardware/software support to Workstations
Troubleshooting of Internet connection’s Problem.
Install Antivirus and Microsoft Patches, installation of the software, check LAN Connections to internet setup.