Feb 2017 – Sep 2023 · 6 yrs 7 mos

Oct 2013 – Jan 2017 · 3 yrs 3 mos

• Responsible for timely Delivery of Client Products to their Customer End Consumers B2C.
• Looking after Refund (Return Pickup) Department.
• Handle all incoming queries.
• Looking after key customer (Star CJ Alive).
• Follow up with branches for pending updation and customer related queries, Return shipment.
• Handling the customer query and delivery related issue & Urgent deliveries.
• Follow up for an important docket with concern branches.
• Coordinate with Hub for timely Dispatch’s.
• Return Reduce by Call to Customer’s & follow up with Star CJ Alive.
• Conduct SM Driver Training twice in a Week & Make Weekly Report.
• COD Checking More than 5 days old order With Branches.
• Management reports- weekly Delivery performance Report,
• Analysing and Developing Management Information System (MIS) & Formats for Sharp & Sound Judgmental Observations
• Analysis of the data reports to identify performance bottlenecks and improve the performance

Apr 2010 – Oct 2013 · 3 yrs 6 mos · New Delhi

• On daily basis generate a pick up report of major client that I handle e.g. (Fashion & New, Videocon, Alca-tal, etc).
• Send pre-alert report to branches that has to deliver the shipment. And follow-up for the delivery & rto.
• Take Query regarding shipments pick-up/delivery from client/customer and give status to them.
• Make arrangement of urgent deliveries for major clients that I handle for good service into best services.
• On daily basis maintain report of client for invoice and client report.
• Make MIS on monthly basis of pick-up/delivery & rto.
• Monthly we have a review for our service were we are facing issues eg,. From operation, invoice & payments.

Nov 2009 – Apr 2010 · 5 mos · Gurgaon

• Take Query regarding shipments pick-up/delivery from client/customer give status to them.
• Also make query details on daily basis for monthly M.I.S. So that we can see the loopholes of our branches.
• If there is any miss-understanding from our side. Follow up from the branches about the status so that pick-up/delivery will not effect.
• On daily basis generate a pick up report of major client that I handle. So that the tat of delivery/ Rto is to be done or not.
• For business ensure make deliveries on time & will not effect in any circumstances.
• Make monthly MIS of Queries. In the month end on daily basis report make a report about the loopholes from our side so that we will ensure that the mistakes that done will not happen.

Dec 2008 – Nov 2009 · 11 mos · New Delhi Area, India

• Following branches for timely closures of various products.
• Over viewing delivery process by branches.
• Resolving customer queries & given timely solution for complains.
• Follow up of all incoming & outgoing shipments from various suppliers for pan India.
• Coordinating with branches and franchisee for timely deliveries and schedule follow up for delivery process of particular clients.
• Managing timely monthly closing pan India inbound.

Jan 2007 – Dec 2008 · 1 yr 11 mos · New Delhi

• Ensuring the flow of two-way communication to the customers, which includes complaints received and timely feedback given.
• Drafting and forwarding business correspondence through various clients and related institution.
• Over viewing delivery process by branches.
• Undertaking account management for various clients including Pre and Post pick up process.
• Preparing presentations of company’s profile and processes for clear and exact understanding for clients.
• Coordinating with branches and franchisee for timely deliveries and schedule follow up for delivery process of particular clients