Krishna Kumar

Business Development Executive

Chennai, Tamil Nadu, India14 yrs 4 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 15 years in customer-centric roles
Expert in scaling SaaS products
Strong track record in sales leadership

Stackforce AI infers this person is a SaaS Sales Leader with extensive experience in customer-centric roles.

Contact

Skills

Core Skills

Sales ManagementBusiness DevelopmentSales

Other Skills

SaaSCustomer Relationship Management (CRM)Pre-salesCRMMarketingCustomer ServiceTechnical ConsultingCustomer Account ManagementProduct ConsultingE-commerceWeb AnalyticsHTMLAnalyticsOnline AdvertisingScalability

About

With over 15 years in customer centric roles and 13 years in sales, and one thing I’ve learned the hard way: deals don’t fall apart because of bad pitches, they fall apart because of bad conversations.

Experience

14 yrs 4 mos

Total Experience

2 yrs 11 mos

Average Tenure

8 yrs 1 mo

Current Experience

Zoho

3 roles

Associate Director of Sales

Promoted

Jul 2021 – Present · 4 yrs 9 mos

Lead, train, and mentor a high-performing sales team, driving a culture of continuous learning and performance excellence.
Set clear, data-driven targets and work closely with the team to develop strategies that align with both revenue goals and market dynamics.
Scaled products from zero to multi-million dollar revenue, building GTM strategies from scratch and executing them across regions.
Successfully onboarded three additional products into the sales portfolio over the last four years, expanding our solution offerings and revenue streams.
Collaborate cross-functionally with product, marketing, support, and partner teams to improve customer retention and uncover new business opportunities.
Consistently explore and execute partner-driven initiatives to accelerate growth and build long-term customer relationships.
Zoho Contracts | Zoho Voice

Sales ManagementSaaSBusiness DevelopmentCustomer Relationship Management (CRM)

Regional Sales Manager

Promoted

Jun 2020 – Jul 2021 · 1 yr 1 mo

As an RSM, my responsibilities were bringing new business to one of the flagship products from Zoho.
Besides training and working with SDRs and AEs, I take full responsibility for the Mid-Market and Enterprise opportunities for India

SalesPre-salesCRM

Business Development Manager

Mar 2018 – Jun 2020 · 2 yrs 3 mos

As a BDM, I worked with 2 different teams, A new product from Zoho and a flagship product. I handled multiple responsibilities including working with the Marketing team for webinars.
I had the opportunity to attend trade shows and meet amazing people and understand their feedback in person.
I had a brief stint with the Zoho Creator's Account Management team and interacted with customers and worked on the scope of expansion. Currently, taking care of the Sales team for India for the same product.

Business DevelopmentMarketingCustomer Service

Browserstack

Account Executive

Sep 2016 – Mar 2018 · 1 yr 6 mos · Mumbai Area, India

BrowserStack is a cloud-based cross-browser testing tool that enables developers to test their websites across various browsers on different operating systems and mobile devices, without requiring users to install VM’s, devices or Emulators.
As an Account Manager, I am responsible for end-to-end management of new accounts in Europe and the US. I am responsible to drive the sales and provide technical consulting of our product in these geographical locations. Apart from these basic responsibilities, I am also responsible for
>Overseeing customer account management, including negotiating contracts and agreements to maximize profit.
>Negotiating keeping product's value at heart.
>Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.
> Had the opportunity to work across all regions since getting into a lean sales team.

SalesTechnical ConsultingCustomer Account Management

Freshdesk

2 roles

Product Consultant

Promoted

Apr 2015 – Aug 2016 · 1 yr 4 mos · Chennai Area, India

Being a product consultant, I play a significant role in converting my prospective clients into a customer. My job starts from the point when a customer signs up online for the product. I understand the clients requirements and suggest the best product and plan suiting the customer's needs. I also help client evaluate each of the products and convince them how our product will make their support system and team work efficiently. Product walk-through and training is given to the clients and their teams for seamless on-boarding. . Further, we solve any issues that the customer may have post sales and ensure to make ever customer a happy customer.

Product ConsultingCustomer ServiceSales

Marketing Research Executive

Aug 2014 – Apr 2015 · 8 mos · Chennai Area, India

Amazon

Catalog Associate

Sep 2012 – Mar 2015 · 2 yrs 6 mos · Chennai

Handling exceptions that occur in the supply chain process.
Warehouse and customer related problem-solving.
Project and process improvement.
Managed the work allocation for the team and performed Audits to ensure maximum quality.