Kousalya Shanmugavadivel

Operations Associate

Bengaluru, Karnataka, India2 yrs 9 mos experience

Key Highlights

Proven track record in customer service excellence.
Strong foundation in full-stack development.
Effective communicator bridging tech and customer needs.

Stackforce AI infers this person is a Full Stack Developer with a strong focus on SaaS applications and customer engagement.

Contact

Skills

Core Skills

Customer ServiceFull-stack DevelopmentBack-end Web Development

Other Skills

Technical SupportHTML5JavaScriptVue.jsCSSD3.jsSpring BootMySQLComputer ScienceCode ReviewObject-Oriented Programming (OOP)Software DevelopmentScrumCommunicationCustomer Experience

About

Results-driven Full Stack Developer with an year of hands-on experience in JavaScript and related technologies, complemented by a strong foundation in customer service from a year as a Customer Support Executive at Airtel. Skilled in building responsive web applications and solving real-world problems through clean, efficient code. Known for excellent communication, empathy, and a user-first mindset—bridging the gap between technical solutions and customer needs. Eager to contribute to dynamic teams where both technical expertise and customer understanding are valued.

Experience

2 yrs 9 mos

Total Experience

1 yr

Average Tenure

8 mos

Current Experience

Walmart

Catalog Analyst

Sep 2025 – Present · 8 mos · Bengaluru, Karnataka, India · Hybrid

Altruist bpo services

Customer Service Associate

Jan 2024 – Apr 2025 · 1 yr 3 mos · Bengaluru, Karnataka, India · On-site

Delivered high-quality support to over 100+ customers daily, achieving an average customer
satisfaction score of 95%, through prompt issue resolution and empathetic communication.
Assisted in onboarding and training of 20+ new team members, helping improve team efficiency
and consistency in service delivery.
Took on team lead responsibilities during peak hours or in the absence of leadership, ensuring
smooth operations and timely escalation handling.
Successfully managed high-volume call and chat queues, especially during high-traffic periods,
while maintaining professionalism and adherence to SLAs.
Played a key role in reducing average resolution time by 15% through effective problem-solving
and internal collaboration.

Customer ServiceTechnical Support

Hikeon technologies private limited

Full Stack Developer

Jan 2023 – Nov 2023 · 10 mos · Bengaluru, Karnataka, India · Hybrid

Designed and developed a responsive login page using Vue.js, JavaScript, and CSS in Visual
Studio, improving user flow and reducing bounce rate by an estimated 20% through enhanced
usability.
Built a dynamic product listing page using Vue.js, ensuring cross-device compatibility and
improving load times by 30%, contributing to better customer engagement.
Developed interactive product attribute charts using D3.js, enabling better data visualization and
improved decision-making for internal users.
Created a Spring Boot API to extract structured data from PDF to Excel, improving data processing
efficiency by 40%; tested thoroughly using Postman in Eclipse.
Built a secure backend API to add and manage product details for Walmart-like platform, integrating
with MySQL, and ensuring smooth CRUD operations and seamless front-end to backend
communication.
Collaborated with cross-functional teams to ensure clean, maintainable code and meet tight
delivery deadlines, contributing to the successful rollout of ERP v3.0 on schedule.