Nov 2024 – Nov 2025 · 1 yr · Gurugram, Haryana, India · Hybrid

• Customer Retention | Post-Booking Platform & Experience
• 1. Leading the vision and execution of a unified post-booking platform that empowers travelers, agents, suppliers, and B2B/white-label partners to independently manage key actions (eligibility checks, changes, cancellations) across Flights, Hotels, and Vacation Rentals
• 2. Enabling seamless, self-serve resolution at scale through reusable APIs and modular UX, reducing operational overhead and dependency on customer support
• 3. Driving an annualized impact of $XXM in gross profit by reducing cancellations, increasing repeat purchases, and deepening trust through reliable post-purchase journeys

Oct 2023 – Nov 2024 · 1 yr 1 mo

• 1. Defined and led org-wide Discovery & Customer Retention (repeat purchase rate) strategy, aligning with CPO and SVPs across search, trust signals, buy-box ranking and marketplace
• 2. Rebuilt F-Assured and Ratings systems using NLP and predictive ML, improving customer trust and repeat purchase behavior
• 3. Scaled cold-start ML model with 300+ signals to balance explore vs exploit in new product ranking, reducing returns and improving conversion
• 4. Mentored PMs on roadmap design, experimentation, and stakeholder influence; drove quarterly planning with VP+ stakeholders

Jun 2022 – Oct 2023 · 1 yr 4 mos

• 1. Owned end-to-end quality signals in search ranking and catalog relevance for improving discoverability and purchase intent
• 2. Built and launched a 0-to-1 AI-powered Seller Intelligence Platform to optimize growth insights, reduce cost-to-serve, and shape seller behavior
• 3. Created a multi-layered trust framework to detect and eliminate counterfeits and duplicates using AI/ML
• 4. Collaborated with design, ops, and engineering to build seller-facing dashboards, incentives, and policy automation

Oct 2021 – May 2022 · 7 mos

• Product Management Consultant and a CTO/CDO/CIO advisor. Conceptualized and launched numerous digital businesses and products across Consumer, Logistics, Automobile and Healthcare. Led digital engagements across various geographies.

Apr 2020 – Oct 2021 · 1 yr 6 mos

• Shaped and drove end-to-end digital transformations across business, technology, process & people, creating value by reinventing the core of clients' businesses
• Partnered with key stakeholders and squad to set ambitious and clear product vision and OKRs
• Translated vision into prioritized work by building the backlog of squad learning, experimentation, validated feature development, and debt reduction while ensuring a customer-driven product design

Apr 2019 – May 2019 · 1 mo · Bengaluru, Karnataka, India

• Created a 5-year strategic roadmap to empower 10 million female entreprenuers in SME/MEs across India by researching & mapping the value chain of businesses within the textile industry
• Enabled 100+ companies to get their design performance benchmarked via the McKinsey Design Index diagnostic (Business Value of Design) by reducing user drop-off rate by 34% in 1 month by gamifying/improving questions where users showed tendency to drop off

Dec 2018 – Feb 2019 · 2 mos

• Created an Integrated Marketing communication strategy for Reliance Fresh
• Conducted quantitative competitive benchmarking research and one-on-one interviews in order to draw insights regarding the value proposition of Reliance Fresh and its perception in the Indian Market
• Suggested print, digital, TV, in-store and outdoor marketing campaigns to provide a non-tangible value to consumers to stand out against other brands

Oct 2018 – Nov 2018 · 1 mo · Gurgaon, India

• Created a holistic product strategy roadmap to address and improve reception/check-in issues, staff behaviour, security concerns, entertainment services, and overall app experience
• Conducted an in-depth market research consisting of focus-group discussions and laddering based interviews to understand consumer behaviour and trends seen among frequent business travellers and long/short stay leisure travellers

Oct 2018 – Nov 2018 · 1 mo · Gurgaon, India

• Created a strategic plan to identify gaps and outline potential solutions to improve Mahindra's used car business program. Enabled the program management team to tap the market more efficiently and enhance their customer penetration and retention rates.

Dec 2016 – May 2018 · 1 yr 5 mos

• Roles and responsibilities:
• Identified growth opportunities and new features by conducting market research & analyzing user behavior on the platform
• Led cross-functional squads in building and implementing features for the two-sided e-commerce platform connecting SMEs/MEs with customers
• Key Achievements:
• Increased VConnect’s daily revenue by 90% on aggregate by helping businesses identify potential sale opportunities by conceptualizing and creating a new lead pool portal system called Vconnect Market
• Increased successful onboarding of business owners to 81% in 3 months by designing a new digital onboarding process that integrating an automated business verification and KYC tool (Shufti Pro)
• Improved the item/sku search engine performance and experience by incorporating a new Elasticsearch technology that reduced search page bounce rate by 35%
• Realized the growth potential of having more businesses on the platform. Set up a collaboration with FreshSales to manage business leads and appointments

Jul 2015 – Nov 2016 · 1 yr 4 mos

• Led a team of 10 devs, organized training sessions and simplified software development by effectively coordinating between Nigeria and India office.
• 1. Secure Sockets Layer:
• o Initiated the site wide integration of SSL, using best standards as suggested by Google, in order to increase resilience against cyber threats.
• 2. User Profile, Business Detail, Homepage:
• o Organized various aspects of the website development process.
• o Recommended better coding practices by using Angular JS and RESTful APIs. Facilitated this by conducting training programs for new trainees as well as veterans.
• o APIs created are now used by our mobile sites, desktop sites and mobile apps.
• o Designed the back-end system to be less failure-prone and better able to handle different clients at various scales.
• 3. E-Commerce Implementation:
• o Delivered full scale e-commerce functionalities by developing cart, checkout and payment gateway using JavaScript, JQuery, SQL DB and C#.

Dec 2013 – Jan 2014 · 1 mo

• Learned about various technologies such as SCCM that are used by the I.T. industry and government organisations to tackle the problem of cyber security.

Jun 2011 – Jul 2011 · 1 mo · Frankfurt Am Main Area, Germany

• Taught Mathematics, Chemistry and English to students from Grade 7 to Grade 11
• Helped students from foreign cultural backgrounds in gaining confidence in themselves