Jan 2020 – Jun 2021 · 1 yr 5 mos

• Currently managing the user onboarding (registration to first transaction) and first time user experience of new users on PhonePe.

Jul 2018 – Jan 2020 · 1 yr 6 mos

• Program managed the end to end strategy and implementation of chat bot
• Introduced new bot flows incorporating product changes/ category launches aimed towards driving automation in CS responses
• Enabled Agent bot for voice and non voice tickets
• Translated customer angst/pain points into initiatives at the category level to ensure a seamless experience for the user
• Solving for the inconsistencies that existed in ticket data and improving the logic of correlating ticket data for analysis
• Process Adherence to identify and reduce bot flow errors and agent committed errors
• Taking up overall tech/CS improvement tasks

May 2017 – Jul 2017 · 2 mos

• Amongst the 15 fellows selected out of 350+ applicants from top national & international institutions in India, Spain, USA & France
• Worked with public policy makers and administration to establish a Corporate Social Responsibility Society in the state university
• Developed university-specific projects and identified suitable corporate partners for CSR Funding in the field of Higher Education
• Special Appreciation for AP English Communication Skills Project from the Special Chief Secretary of the State

May 2016 – Jul 2016 · 2 mos · Bangalore

• Assimilated the concepts of product design, business development and product feedback cycle working across different teams
• Delivered creatives for marketing campaigns including, brand awareness, community development & product launch
• Reduced the visitor bounce rate by improving user experience for secondary pages linked to landing page
• Acquired decision making and presentation skills to speed up the process of design and development

Mar 2016 – Dec 2016 · 9 mos · Kanpur Area, India

• Successfully organised the meet with 2500+ participants from 23 IITs and an overall budget of Rs. 8.2 Crores
• Collaborated with ‘Impact Run’ and ‘Raktarpan’ to introduce PAN-IIT fitness and sanitation drive
• Presented with Felicitation Award from the Director, IIT Kanpur on behalf of Games and Sports Council
• Administered the Social Campaign ‘Field of Dreams’ aimed at facilitating various orphanages in Kanpur
• Designed Logo, Mascot and Fb profile filters for all IITs; Ideated live score service providing Mobile App

May 2015 – Jul 2015 · 2 mos · Kanpur Area, India

• Designed new logo and color scheme highlighting brand vision, goals, and forward thinking
• Created landing page explaining features and services without distracting user from clear Call-to-Action

Dec 2014 – Dec 2014 · 0 mo · Kanpur Area, India

• Developed content and design for elevator pitch for investors and future leads
• Designed flyer for product marketing in meet-ups, conferences and email campaigns