Jun 2023 – Present · 2 yrs 11 mos · India · Hybrid

• Responsible for entire M365 Infra-Architect administration at Level 3/4, O365 Exchange Online, SharePoint Online, One Drive, MS Teams, Azure Active Directory, MS Intune, Active Directory, Exchange on-premise, Security And Compliance, AD. User RBAC, AIM/PIM roles, Conditional access policies, Transition and Deployment of new apps and policies, Leading a Team for L2/L3 End User support for M365 Apps and services, maintaining SLA and SLO, responsible for Priority 1 and 2 cases, New Outlook & Teams web and desktop app, Calendars & Rooms, M365 Groups, DLs and DDLs, SMTP Relay, eDiscovery/content search, Shared Mailbox, ECP, SharePoint/OneDrive admin, Teams, MDM access, All types of Migrations, Mail flow, Proofpoint, ODT, Security and Compliance, Azure App integration, Conditional Access, Resource rooms, Distribution Groups. Proposing and planning new Technology configuration and License management best suited for client for optimizing finances, Conducting and implementing automation and Changes. Performing proactive activities to avoid downtime using monitoring tools, like CQD, M365 Policies, and automated alerts. Suggesting Power BI reports and Power Automate flows for governance and Organizational level comms purposes setting automated alerts flow and automated Access provisioning etc. Training FLAs on new technical changes inside the Tenant and Microsoft on M365 infra-administrations, and SOP and knowledge base creation. Have achieved the top rating and was Honored by Client leadership for effectively changing clients' perspectives, transitioning different grey areas of technical support from Client engineering to the Cognizant side, and updating from the L2 team to L3/L4 level support. Brought in new business. Suggested, proposed, and implemented multiple automation on M365, SharePoint, Shared Mailbox, DL, Azure AD, etc to reduce human efforts while performing critical tasks, optimizing the overall effective support. Winner of M365 exchange and Azure AD hackathon