Mar 2024 – Feb 2025 · 11 mos · Dehradun, Uttarakhand, India

Sep 2022 – Feb 2025 · 2 yrs 5 mos · Dehradun, Uttarakhand, India

• Look at the recent quality & agent performance and identify defects.
• Developed and implemented data quality checks that reduced errors.
• Participate and organise Calibration calls. (Internal & External)
• Take sessions and help executives to understand the process and to maintain the good productivity by analysing the quality scores/accuracy.
• Consult with the team to develop long term quality improvement plans.
• RCA over any issues putting a direct or indirect impact on the process.

Oct 2021 – Sep 2022 · 11 mos

• Ensuring high lead conversion within the pipeline using various communication channels to improve the customer experience.
• Conduct outbound sales strategies via phone, email and social media activities.
• Responsible for building customer relationships and development B2B report wishing designated sales territory.
• Sold product and services.