Jan 2025 – Nov 2025 · 10 mos

• In my role as Senior Director for DAR at Salesforce, I led the integration of Incident Commanders, Tier 1, Tier 2, Tier 3, and Threat Detection functions into a unified global unit. Developed strategic plans to enhance detection and response capabilities, ensuring proactive threat mitigation.
• Highlights:
• Drive automation of Tier0 work using Salesforce AI capabilities to free up analyst time by ~1600 hours monthly and provide career mobility.
• Standardized global hiring and evaluation, reducing onboarding time by ~60% and improving candidate quality.
• In less than 2 quarters, created and delivered the DAR Horizontal Functions program that identified and converted 8 global functions [automation, metrics, partnerships, operational readiness, learning, agile, detection review board (DRB), proactive threat hunting] into standardized RTB tasks, efficiently maximizing the use of 20% allocated non-operational analyst time

Feb 2022 – Dec 2024 · 2 yrs 10 mos

• In my role as Senior Director, Global CSIRT at Salesforce, I took on the challenge of leading and transforming multiple cybersecurity teams across different continents, delivering the ONE-CSIRT model, eliminating silos & improving MTTR/C by ~45% (ERS). By mentoring and promoting global leads to Directors, I laid the foundation for a successful regional-lead model. Additionally, I implemented cost-saving measures by conducting cloud-based response exercises and SOC assessments using vendor retainer hours effectively.
• SIEM's: Splunk, Chronicle; EDR's: Crowdstrike, SentinelOne; Email Security: ProofPoint; Malware Analysis: VirusTotal, VMRay, Mandiant; Cloud Security (CSPM/ASPM): Wiz, Prisma (operationalisation), Crowdstrike, CNAPP; Orchestration: XSOAR; Automation/Scripting: Python, SOQL

Jul 2018 – Feb 2022 · 3 yrs 7 mos

• As the Director of Information Security Operations Center at Salesforce.com in Hyderabad, India, I elevated the Tier 1 SOC operations team by introducing new management practices, building trust among employees, and increasing employee survey scores from 2.9 to 4.8 in just 3 years. I not only met the initial response SLA but improved it by 25%, expanded the team's scope by taking on more Tier 2 work, and grew the team by 45% through aggressive hiring efforts. Additionally, I played a key role as the India Site Lead for all Security employees within India, aligning multiple India-specific policies to HQ ones, and consistently had the highest retention rate compared to peer teams.
• SIEM's: Splunk; EDR's: SentinelOne; Email Security: ProofPoint; Malware Analysis: VirusTotal, VMRay; Cloud Security (CSPM/ASPM): Wiz, Prisma; Orchestration: XSOAR; Automation/Scripting: Python, SOQL

Jan 2018 – Jul 2018 · 6 mos

• In my role as Director of Software Infrastructure Services Engineering at Salesforce, I spearheaded the establishment of foundational microservices infrastructure to enhance scalability. I also developed and executed a staffing plan to realize a reimagined Service Engineering vision, leading to optimized Bill-Of-Materials processes and reduced workload.
• Highlights:
• Re-imagined Service Engineering, executing a new staffing model & agile practices that reduced integration delivery timelines by ~18%.
• Enabled Search, C-360 & IoT service integrations across multiple platforms, expanding infrastructure capability & reducing deployment failures by ~15%.
• Formalized New Service Introduction (NSI) process, reducing service onboarding time by ~70% (months to days) and stabilizing infra builds for 2,000+ servers.

Jun 2016 – Dec 2017 · 1 yr 6 mos

• In my role as Principal Member of Technical Staff at Salesforce, I led various initiatives to enhance infrastructure offerings and streamline processes. I successfully implemented cache-as-a-service as a standalone product and transitioned Email-As-A-Service to a containerized production environment, improving efficiency and scalability.

May 2014 – May 2016 · 2 yrs

• In my role as Lead Member of Technical Staff for services engineering at Salesforce, I spearheaded the implementation of critical product releases and established key partnerships with various teams to streamline operations and enhance productivity. I collaborated closely with Senior Executives to bring about successful product launches, contributing to the overall growth and success of the company.

Nov 2010 – Apr 2014 · 3 yrs 5 mos

• In my role as LMTS for release engineering at Salesforce, I automated release tasks to streamline processes and reduce time during release windows. I partnered with Release Management to implement rollback rules and led Winter/Spring Salesforce Major Releases. Additionally, I created and implemented the first Zero Downtime runlist for a major release, showcasing my ability to innovate and drive efficiency in high-pressure environments.

May 2008 – Oct 2010 · 2 yrs 5 mos · St Louis, Missouri, United States · On-site

• In my role as a Technical Architect at AT&T, I led problem management on outage calls, conducted proactive application improvements, defined production data management strategy, and participated in capacity and performance assessment.

May 2007 – Apr 2008 · 11 mos · St Louis, Missouri, United States · On-site

• In my role as Lead Technical Analyst at AT&T, I spearheaded the implementation of key projects such as Project CAPS for Corporate Accounts Payable Services. This involved working on the installation of Apache web server, designing control structures, and overseeing code migration to production environments. I also took on a mentoring role to train new employees and managed the design specifications for the OC Tanner system.

May 2000 – Apr 2007 · 6 yrs 11 mos · St Louis, Missouri, United States · On-site

• In my role as a Senior Technical Analyst at AT&T, I performed a wide range of tasks including business analysis, client interaction, and troubleshooting. I was the primary lead for applications such as PCARD and Field Drafts, and I worked on implementing Concur’s Expense Reporting Application with a focus on accounting and dunning processes. Additionally, I was responsible for the General Ledger Consolidation of various companies during Southwestern Bell's transformation into AT&T.

Oct 1998 – Apr 2000 · 1 yr 6 mos · Atlanta, Georgia, United States · On-site

• In my role as an Oracle PL/SQL Consultant at Synergy America, I was the primary lead in converting the Deposit Reporting System at Southwestern Bell from Mainframe to Client-Server base. Additionally, I designed and implemented the Supply-Chain Order Processing System for Handleman Corporation in Troy, MI. These projects required strong problem-solving skills and attention to detail, resulting in successful system upgrades and improved operational processes.

Oct 1996 – Sep 1998 · 1 yr 11 mos · Mumbai, Maharashtra, India · On-site

• As a Software Developer at DSQ Information Technologies Ltd & Princeton Software Exports in Mumbai, Maharashtra, India, I played a key role in developing the Branch Accounting System for GoodYear Tyres and banking software for Infrastructure Leasing and Financial Services Ltd. I collaborated with cross-functional teams to ensure the successful integration and functionality of the software systems. My innovative solutions enhanced user experience and streamlined processes, contributing to the overall success of the projects.