Feb 2018 – Nov 2023 · 5 yrs 9 mos

Jan 2016 – Feb 2018 · 2 yrs 1 mo · Sunnyvale, CA

Jan 2014 – Jan 2016 · 2 yrs · Sunnyvale, CA

• Engineering manager of the Manageability and Core Management Software team for the Flashray product.
• Responsible for System Manager, Setup Wizard, Web API, Supportability Infrastructure, ASUP, CLI, and User Authorization & Authentication components.

Apr 2013 – Jan 2014 · 9 mos

• Engineering owner of the Communicator product line, a unified communication tool with audio, video, IM, and monitoring capabilities that runs on web, Windows, and Mac platforms. With 2+ million end users, it is a major selling point & the driver of ShoreTel’s “brilliantly simple” slogan.
• Responsible for the Conferencing application - a service appliance that offers both audio & web conferencing capabilities.
• Directed local team of 8 engineers and a remote team of 4 engineers across a variety of technologies – C#, VSTO, DevXpress, C++, Boost, Flash, Python, javascript, YUI, HTML, CSS, JSON, REST, SOAP, jQuery, Objective C – and through numerous features across 13 releases.

Sep 2007 – Apr 2013 · 5 yrs 7 mos

• Grew team from 3 to 8 developers. Resourced, hired, and mentored new grads. Cultivated senior engineers and architects.
• Help design and define all features involving the Client Applications team. Participate in product requirement, functional specification, and design reviews ensuring the product’s supportability, deployability, and usability. Work with staff engineers and managers across multiple functional teams. Negotiate with product management, marketing, and sales on feature priority and scope.
• Led team to create a distributed server-side service that act as the gateway for all clients to the rest of the system services such as voice mail and workgroups. It also provided history and contact search capabilities and has a public API.

Aug 2006 – Sep 2007 · 1 yr 1 mo

• Created and tracked release schedule and milestones for the Communicator client. Provided and gathered effort estimations and assigned tasks to team. Demonstrated next generation Communicator client to Board of Directors.
• Designed and implemented the next generation Communicator with an entirely new and stylish user interface.

Jan 2009 – Dec 2022 · 13 yrs 11 mos · Sunnyvale, CA

• Founded SmileyApps, a software company that develops fun and educational iPhone / iPad applications.
• SmileyApps currently offers 7 applications on iTunes - Piano Tutor, SLR Tutor, Piano Pitch, Math Cards Flip, Baby Kicks, Baby Minder and Angry Fans Basketball

Apr 2000 – Aug 2006 · 6 yrs 4 mos

• Technical lead for Uniphi Connect 1.3 – an award winning call center agent desktop supporting both Windows and web. Determined development schedules, represented development in cross-functional team meetings, provided technical guidance and instruction to team of four, performed application builds, and delivered master CD to QA and manufacturing.
• Improved scalability and performance of Uniphi Connect to support thousands of clients servicing a sustained 100,000 call load while maintaining a response time of seconds.

Jun 1999 – Jan 2000 · 7 mos · Santa Clara, CA

• Developed statistical indicators from functional specifications on the health of a supply chain management database system – Integral Planning System - in 1/3 of the allotted time. Optimized SQL query from a runtime of 3-4 hours to 15 minutes.
• Developed web-based client prototype with a 3-tier architecture to replace the existing database reporting client written in Visual Basic. Presented and demonstrated solution to department heads and technical staff.