Nov 2021 – Present · 4 yrs 5 mos · Gurugram, Haryana, India

Jul 2016 – Present · 9 yrs 9 mos · Gurgaon, India

• Analyzing all middleware components and recommending modifications that will enhance system reliability, availability, serviceability and scalability
• Participating in installation, configuration and patching activities
• Providing ongoing operational support for the full WebLogic stack
• Assisting in manual application code deployments
• Conducting performance tuning to maintain system stability
• Troubleshooting to capture incident data and analyze for root cause issues
• Automating Daily tasks using Python and Shell Scripts
• Serving as a team player by working with colleagues and clients to identify and address overall system problems as needed

Nov 2015 – Jun 2016 · 7 mos · Gurgaon, India

• New UAT / SIT / PROD Environment set up Including :-
• Creation of Domain, managed server on Admin Console
• Creation of Connection pool, data sources on Web logic Admin Console
• Tuning of JVM, heap memory parameters on Admin Console
• Creation of thread, heap dumps for issue analysis
• Analysis of issues like out of memory, core dump
• Analyzing logs, applying patches through patch utility.
• Deploying Composite Applications in SOA.

Jan 2015 – Nov 2015 · 10 mos · Gurgaon, India

• Excellent knowledge in Weblogic administration in Unix Environment which includes installation & configuration.
• Excellent knowledge in Tibco & ESOA administration in Unix Environment which includes installation & configuration.
• Excellent knowledge in web Server like Apache HTTP Server/Oracle HTTP Server/IBM HTTPS Server which includes installation & configuration.
• Excellent knowledge in Unix/Linux Environment with good understanding of Shell/Perl scripts.
• Excellent Knowledge in Java/J2EE, JBoss, JDK.
• Application Deployment and Validation Plan preparation & doing deployment.
• Application environment assessment.
• Excellent understanding of high level components & architecture.
• High level understanding of tools & technologies used in migration project.
• Strong Communication and soft skills.

Jan 2012 – Jan 2015 · 3 yrs · Gurgaon

• Responsible for handling Escalated/CRITICAL/URGENT Remedy Tickets for Middlewere (Weblogic/Websphere /IIS Application Server) products.
• Responsibilities for provide ON-CALL support for SEV1/SEV2 tickets or any running issue and provide RCA.
• Join and represent Middlewere on any client call for any planning regarding automation or defect prevention on PRODUCTION environment.
• Implement various automation on different technologies to provide cost effective solution.
• Maintain the SLA for in regarding Change/Incident Tickets.
• Participate in Disaster Recovery activity and lead for middlewere team.
• Part of build and release team to deliver robust delivery on time. Including well defined SOP or Runbook.
• Analyze and Understand the system to migrate and benchmark activity.
• Responsible Support Multiple products including IIS/WAS/Websphere Portal/Weblogic/JBoss/Tomcat/Apache/IBM HTTP Server/IIS/SunOne based on expertise level.
• Creation of Domain, managed server on Admin Console
• Creation of Connection pool, data sources on Web logic Admin Console
• Creating the documents and updating the documents of the project.
• Deploying ASP.NET applications over the IIS servers.
• SSL configuration, created CSR and renewal of expired SSL certificates.
• Troubleshooting sev1/sev2/sev3 issues within SLAs and providing support for DEV, PERF, SIT, and PROD environments.
• Administration of IIS 5.0/6.0/7.0 websites, virtual directories, applications pools, worker processes.
• Responsible to provide cross training within the team for Middlewere and its topologies.
• Involvement in client approach and discuss various mile stones in road map.
• Part of ITIL, Six Sigma and governance implementation team.
• Part of Defect Prevention Process (DPP)
• Analyses most known issues and involve to reduce then using automation and existing process.
• Provide cross competence technical training for multiple projects.

Aug 2010 – Dec 2011 · 1 yr 4 mos · Noida

• Environmental support for Weblogic ,IIS.Websphere under Windows platforms
• Support reported incidents with web-sites and Application (Level 3 support – Response and resolution)
• Support application deployments ( New releases, Enhancements, Version upgrades, Migrations) for Dev, Integration, QA, Production and DR
• Installation and configuration in all application environments ( Dev, Integration, QA, Production and DR)
• Provide monitoring and support during performance testing of infrastructure and applications.
• Log analysis for trends related to potential issues
• Maintaining and updating the operational documentation for all operations procedures and services.
• Participate in DR plans, testing and documenting the process.
• Performing root cause analysis and event correlation, problems related to the services, or at the request of the client; identifying preventive measures; and making recommendations to fix root causes.

Aug 2009 – Aug 2010 · 1 yr · Noida

• Requirements and Analysis: Understanding the requirements of the client and act as a sole functional resource.
• Installed and Configured WebSphere Application 6.0 Network Deployment and support of IBM HTTP Server 6.0
• Weblogic UAT / SIT / PROD Environment set up Including :-
• 1. Installation.
• 2. Domain creation and Clustering.
• 3. Environment configurations setup.
• 4. Connection Pool / Data source configuration.
• 5. MS services configurations.
• 6. Application Deployment.
• 7. User ( Realms ] administration [ creation, defining roles etc ].
• 8. Logs Management.
• Interacting with the Vendor Support to come up with the root cause of Issue and provide the RCA
• Creating and Managing the Nodes, Application Server’s, Cluster’s and Deployed Multiple J2EE Applications
• Installed and configured the WebSphere plug-in for remote web servers.
• SSl certificate installations & troubleshooting
• Backup and restring backup of IIS
• Configuring website and virtual
• Handling high priority incident and getting them through a resolution to minimize the business impact and financial losses

Jun 2008 – Aug 2009 · 1 yr 2 mos · Gurgaon, India

• Performed all levels of hardware and software systems support for 200 computers which include installing Windows 2003/2000/XP, Linux, Macintosh.
• Creating &adding Virtual Machines to VMWARE ESX server & monitoring their performance.
• Creation of Users, Groups & Organizational Unit.
• Assigning permission for folder in file server to particular user.
• Installation & maintenance of Windows 2003 DNS & DHCP.
• Creating user account in Visual Source Safe server & assigning Permissions as per project requirement.
• Updating Virus definitions on client machines through Symantec antivirus Server.
• Backup and restore network data with VERITAS Backup Exec 10.0.
• Level 2 troubleshooting of windows & Linux Software.
• Analyze, log, track and complex software and hardware matters of significance pertaining to networking connectivity issues, printer, server, and application to meet business needs.
• Coordinate and monitor troubleshooting to isolate and diagnose common system problems: document system events to ensure continuous functioning.
• Recommend course of action and implement as approved.
• Responsible for e-mail system and Internet Information Server, meeting employee and customer needs 24/7.