Naval Batta

CEO

Delhi, India32 yrs 6 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Led IT solutions for Vodafone India with 98% customer satisfaction.
Managed a team of over 200 engineers across multiple locations.
Successfully migrated data centers in North East circles.

Stackforce AI infers this person is a Telecommunications Operations Leader with extensive experience in service delivery and project management.

Contact

Skills

Core Skills

Service DeliveryIt Service ManagementProject ManagementIt OperationsTechnical SupportCustomer Management

Other Skills

Vendor ManagementManaged ServicesBusiness StrategyTelecommunicationsData CenterIT StrategyOutsourcingITILVoIPService ManagementPre-salesSolution ArchitectureTeam ManagementManagementProgram Management

Experience

32 yrs 6 mos

Total Experience

6 yrs 6 mos

Average Tenure

18 yrs 2 mos

Current Experience

Ibm

2 roles

Regional Delivery Head -North IBM-India

Feb 2008 – Present · 18 yrs 2 mos

I am responsible for providing and managing the complete IT solutions/services for the Telecom operations for Vodafone India. This is critical in view of exponential growth in subscriber base of this company which has doubled every year since last 2012. Currently (since Dec’14) managing team of 200 plus support engineers for North Region of Vodafone Delhi/UPW/UPE/J&K/Punjab/HRY Mobility circles where managing the Telecom Business Critical Applications & Infrastructure services, spread across 350+ locations. DOX was the major transformation for North circles which was appreciated by business user.
Prior to Dec’14, I was managing East region comprising Kolkata/Bengal/Bihar/Orissa/ASSAM/NESA Mobility Circles operations managing the Telecom Business Critical Applications & Infrastructure services, spread across 150+ locations. Smooth migration of Data centres at North EAST circles with business appreciations.
Managed Service Level Agreements (SLAs) on critical parameters with stringent target levels; integrated tools for automated SLA critical parameter monitoring.
Established governance mechanisms circles with senior Business Vodafone leadership teams for closer integration of IT verticals in line with business requirements, same being appreciated by Central VIL teams.
Consistently achieving over target of 98% customer satisfaction scores year over year for the region.
Continuous driving & delivering, Customer Management, Focused Approach, Team motivator, open & transparent support to all incl others NORTH Region tasks etc.
Focus on centralization of support to drive productivity gains and Enable automation to drive productivity gains.
Achieving financial commitment through various initiatives such as Delivery Excellence (Process Improvement, Cost optimization, Resource optimization and financial Invoicing clearance from region.

Vendor ManagementManaged ServicesService DeliveryBusiness StrategyIT Service ManagementTelecommunications+14

Regional Delivery Head

Feb 2008 – Present · 18 yrs 2 mos

Reliance communications

Service Delivery Manager - Enterprise Accounts

Sep 2004 – Feb 2008 · 3 yrs 5 mos · New Delhi Area, India

RCOM is flagship Company of Reliance ADG group having over 100 million subscribers offering a complete range of integrated telecom services which includes Mobile and fixed line telephony, broadband ,national and international long distance services ,Voice ,Video and data services along with a wide range of value added services and applications aimed at enhancing the productivity of Enterprises and individuals across the globe.
I was responsible for smooth operation of large, multiple team teams' planning, supervision and evaluating work flow & defining project scope for large & complex projects. I managed responsibilities for an assigned process ensuring quality standards & compliance requirements were met.
In this role, I was also responsible for:
Audit, project management reviews, identification and abatement of risks.
Billing trigger during Project execution for large multiple location account
Identification & providing resolution for process related issues.
Managing optimum utilization of resources.
Managing communications related to project execution & also coordinates between Customers & internal support group for issue resolution and to trigger escalation when required.
Assessing training needs & ensure fulfilment for team members.

Service DeliveryProject ManagementTeam Management

Avaya globalconnect

Regional Service Excellence Manager

Mar 2002 – Aug 2004 · 2 yrs 5 mos · New Delhi Area, India

At Avaya, I provided pre & post sales support for video, audio & voice solutions for north region. Successfully managed technical escalations ensuring timely & satisfactory closure for video & audio products for northern region. Was technology consultant for top ten corporate accounts.
Additionally, was also responsible for conducting seminars & workshops on technology updates for north region.

Pre-salesTechnical SupportCustomer Management