Aishwarya Prasad

Customer Success Manager

Bengaluru, Karnataka, India7 yrs 8 mos experience
Highly Stable

Key Highlights

  • Proven expertise in Test Engineering and Defect Tracking.
  • Strong communication skills with senior management and customers.
  • Experience in managing testing projects under pressure.
Stackforce AI infers this person is a Telecom Customer Success Manager with strong Test Engineering capabilities.

Contact

LinkedIn

Skills

Core Skills

Test EngineeringDefect Tracking

Other Skills

Test PlanTest CasesTest EffortsRequirement MappingDefect ReportingBugzillaJiraCommunication SkillsAgileMicrosoft WordMicrosoft PowerPointTableauTest Case GenerationMicrosoft OfficeTelecom BSS

About

I am driven, always up to learn new things and enjoy new experiences. I am patient and good listener which helps me focus on details. I have always been proactive in meeting customer expectations in my field of work. Skilled in Agile, Microsoft Word, Microsoft PowerPoint, Tableau, Test Case Generation, Microsoft Office, and Telecom BSS. Passionate about dance and enjoy art for relaxation.

Experience

7 yrs 8 mos
Total Experience
2 yrs 3 mos
Average Tenure
1 yr 11 mos
Current Experience

Confluent

Customer Success Specialist

Jun 2024 – Present · 1 yr 11 mos

India seed ventures

Customer Success Manager

Jun 2024 – Jun 2025 · 1 yr

Freshworks

2 roles

Customer Success Manager

Promoted

Apr 2023 – May 2024 · 1 yr 1 mo

Customer Success Associate

Mar 2021 – Apr 2023 · 2 yrs 1 mo

Ericsson

Test Engineer

Sep 2017 – Apr 2020 · 2 yrs 7 mos · Karnataka, India

  • Creating Testing Deliverables viz.Test Plan, Test Cases, Test Efforts, Requirement Mapping
  • Creating lifecycle of a Testing project from Design to Production
  • Expertise in Defect Reporting and Tracking using tools like Bugzilla and Jira
  • Committed in meeting timelines under diverse and high-pressure environments
  • Good written and oral communication skills with ability to interact at all levels including Senior Management and with Customers.
  • On-Site experience
Test PlanTest CasesTest EffortsRequirement MappingDefect ReportingDefect Tracking+4

Education

XLRI - VIL Programs

PGCBM — Business Management

Jan 2020 – Jan 2021

Amrita Vishwa Vidyapeetham

B.tech — Electronics and Communications Engineering

Jan 2013 – Jan 2017

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