R

Ria Yadav

Operations Associate

Delhi, India28 yrs 9 mos experience
Highly Stable

Key Highlights

  • Proven track record in operational excellence at Apple.
  • Expertise in managing cross-departmental initiatives.
  • Strong background in technology solutions and MIS.
Stackforce AI infers this person is a seasoned operations leader in technology-driven environments.

Contact

Skills

Core Skills

Management Information Systems (mis)Technology Solutions

Other Skills

Computer Network OperationsQuality of Service (QoS)PHPMicrosoft OfficeOperating SystemsWordPressASP.NET Web APIMicrosoft SQL ServerMicrosoft ProjectMicrosoft AccessMicrosoft ExchangeData MiningMobile TechnologySystem DevelopmentNetworking

Experience

28 yrs 9 mos
Total Experience
24 yrs 11 mos
Average Tenure
3 yrs 10 mos
Current Experience

Apple

Director of Operations

Jun 2022Present · 3 yrs 10 mos · Bengaluru, Karnataka, India

  • Establishes quantitative and qualitative metrics, guidelines, and standards by which the companys efficiency and effectiveness can be evaluated; identifies opportunities for improvement.
  • Reviews, analyzes, and evaluates business procedures.
  • Implements policies and procedures that will improve day-to-day operations.
  • Ensures work environments are adequate and safe.
  • Oversees manufacturing, purchasing, and sales departments, ensuring each is reaching goals set by departmental and company leadership.
  • Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets and cost of sales in each division to achieve financial objectives.
  • Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale.
  • Improves customer service and satisfaction through policy and procedural changes.
  • Leads coordination and integration of efforts among operations, engineering, technology, and customer service divisions to produce smoother workflow and more cost-effective business processes.
  • Projects a positive image of the organization to employees, customers, industry, and community.
  • Performs other related duties as assigned.
Computer Network OperationsQuality of Service (QoS)Management Information Systems (MIS)Technology Solutions

Microsoft

2 roles

Distinguished Engineer Level 70

Promoted

Jan 2003Dec 2021 · 18 yrs 11 mos · On-site

Senior Software Development Engineer

Dec 1996Dec 2002 · 6 yrs · On-site

PHPMicrosoft Office

Education

Army Institute of Management, Kolkata

Master of Business Administration - MBA

Oct 2010Dec 2012

Indian Institute of Technology, Delhi

Master of Technology - MTech — Engineering

Oct 1995Present

Army Public School (APS)

Senior secondary — Physics Chemistry Maths

Indian Institute of Technology, Delhi

Bachelor of Technology - BTech

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