Jul 2021 – Jun 2025 · 3 yrs 11 mos · Mumbai, Maharashtra, India

• Lead the development of an NLP-powered chatbot platform, Achieved a 73% improvement in user query resolution reducing L1/L2 customer service costs. Developed a fully modular, ready-to-integrate chatbot interface using TypeScript.
• Designed and implemented high-throughput Spring Boot microservices to facilitate seamless communication with client. Created data driven dashboards in Grafana that tracks 25 business and technical KPI’s improving decision making by 38%
• Automated the NLP model training process from 70% to 100% ( zero human intervention ) by developing Java based utility for converting raw data to YAML files and coordinating parallel execution with batch scripts.
• Developed and optimized internal tools managing data for 100k+ users and 3M+ merchants, ensuring data consistency across systems through robust ETL processes with .NET Core, Oracle DB cron jobs, and Redis.
• Built and maintained 10+ Apache NiFi flows, integrating with both northbound and southbound systems, processing data at scale and handling crores of data rows efficiently.
• Designed a centralized monitoring solution for live systems, leveraging ELK Stack, Apache Kafka and Spring boot microservices. Achieved real-time logging that improved issue detection speed by 42% across applications .
• Engineered a 3D spatial data visualization and analysis platform on Google Maps using Deck.GL. Achieved 64% improvement in average response time, reducing tile mapping from 1.4 seconds to 504 milliseconds, through a custom grid-based geojson server built with Node.js. .
• Consistently recognized as a top performer (A+), awarded Employee Spotlight honors for two consecutive quarters.

May 2019 – Jun 2019 · 1 mo · New Delhi Area, India

• Designed and implemented an Ambient Light Rejection mechanism for an Indoor Visible Light Communication system.

Dec 2018 – Jan 2019 · 1 mo · New Delhi Area, India

May 2018 – Jun 2018 · 1 mo · New Delhi Area, India

• Attached Letter of Excellence