Rakesh Baskaran

Operations Associate

Chennai, Tamil Nadu, India10 yrs 3 mos experience

Highly Stable

Key Highlights

Expert in Cloud Security and Network Engineering.
Proven track record in technical account management.
Skilled in deploying and configuring network security solutions.

Stackforce AI infers this person is a Cloud Security and Network Engineering expert in the SaaS industry.

Contact

Skills

Core Skills

Cloud SecurityEnterprise Network Security

Other Skills

Zscaler Zero Trust ExchangesaseTelecommunicationsNetworkingInternet Protocol (IP)SecurityInternet Protocol Suite (TCP/IP)FirewallsNetwork EngineeringNetwork SecurityIPSecSSL VPNTransmission Control Protocol (TCP)tcpdns

Experience

10 yrs 3 mos

Total Experience

1 yr 8 mos

Average Tenure

1 yr 7 mos

Current Experience

Cloudflare

Senior Customer Solutions Engineer

Oct 2024 – Present · 1 yr 7 mos · India · Remote

Zscaler

Technical Account Manager

Jan 2023 – Oct 2024 · 1 yr 9 mos · Bengaluru, Karnataka, India · Hybrid

Zscaler Zero Trust ExchangesaseEnterprise Network SecurityCloud Security

Css corp

4 roles

Tier 3 Technical support engineer

Nov 2021 – Jan 2023 · 1 yr 2 mos

Handle escalation cases from tier 2 engineer
Work more closely with engineering team to address bug fixes.
Conducting weekly case swarming sessions for frontline and tier 2 engineers to help with action plan on stuck cases
Providing technical training
Reproduce complex issues in house using internal tools

Technical Lead

Nov 2020 – Oct 2021 · 11 mos

As a Technical lead, assisting engineers with technical queries related to case.
Assisting engineers with lab replication
Providing frequent training on technical topics to engineers
Technicaly grooming engineers for thier career growth

Sr. Technical support Engineer

Oct 2019 – Nov 2020 · 1 yr 1 mo

Working with Palo Alto Next-generation firewall as TAC Engineer.
· Took care of all the areas - involving the deployment of the firewall with LDAP, Radius, SAML integrations, and routing issues globally.
Responsible for deploying, designing, configuring, maintaining, and fixing most of the network security implementations for global customers.
· Handling level 2 tickets of all global customers and provide support in a timely manner and root cause analysis as well if required.
· Assisting customers with URL filtering, DNS proxy, DNS Sinkhole and custom signatures.
· Deploying SSL proxy(inbound & outbound) for decryption of SSL traffic.
· Collecting debug level logs for analysis and configuration back up of network devices would also be taken if required for troubleshooting.
· Hardware knowledge of Palo Alto platforms.
. Worked on PAN-OS versions from 5.x to 9.0.X
· Panorama troubleshooting and deployment scenarios globally.
· Troubleshooting of firewalls/panorama deployed in High Availability.

Technical Support Engineer

Oct 2018 – Oct 2019 · 1 yr

Working with Palo Alto Next-generation firewall as TAC Engineer.
· Took care of all the areas - involving the deployment of the firewall with LDAP, Radius, SAML integrations, and routing issues globally.
Responsible for deploying, designing, configuring, maintaining, and fixing most of the network security implementations for global customers.
· Handling level 2 tickets of all global customers and provide support in a timely manner and root cause analysis as well if required.
· Assisting customers with URL filtering, DNS proxy, DNS Sinkhole and custom signatures.
· Deploying SSL proxy(inbound & outbound) for decryption of SSL traffic.
· Collecting debug level logs for analysis and configuration back up of network devices would also be taken if required for troubleshooting.
· Hardware knowledge of Palo Alto platforms.
. Worked on PAN-OS versions from 5.x to 9.0.X
· Panorama troubleshooting and deployment scenarios globally.
· Troubleshooting of firewalls/panorama deployed in High Availability.