Rakesh Baskaran

Operations Associate

Chennai, Tamil Nadu, India10 yrs 3 mos experience
Highly Stable

Key Highlights

  • Expert in Cloud Security and Network Engineering.
  • Proven track record in technical account management.
  • Skilled in deploying and configuring network security solutions.
Stackforce AI infers this person is a Cloud Security and Network Engineering expert in the SaaS industry.

Contact

Skills

Core Skills

Cloud SecurityEnterprise Network Security

Other Skills

Zscaler Zero Trust ExchangesaseTelecommunicationsNetworkingInternet Protocol (IP)SecurityInternet Protocol Suite (TCP/IP)FirewallsNetwork EngineeringNetwork SecurityIPSecSSL VPNTransmission Control Protocol (TCP)tcpdns

Experience

10 yrs 3 mos
Total Experience
1 yr 8 mos
Average Tenure
1 yr 7 mos
Current Experience

Cloudflare

Senior Customer Solutions Engineer

Oct 2024Present · 1 yr 7 mos · India · Remote

Zscaler

Technical Account Manager

Jan 2023Oct 2024 · 1 yr 9 mos · Bengaluru, Karnataka, India · Hybrid

Zscaler Zero Trust ExchangesaseEnterprise Network SecurityCloud Security

Css corp

4 roles

Tier 3 Technical support engineer

Nov 2021Jan 2023 · 1 yr 2 mos

  • Handle escalation cases from tier 2 engineer
  • Work more closely with engineering team to address bug fixes.
  • Conducting weekly case swarming sessions for frontline and tier 2 engineers to help with action plan on stuck cases
  • Providing technical training
  • Reproduce complex issues in house using internal tools

Technical Lead

Nov 2020Oct 2021 · 11 mos

  • As a Technical lead, assisting engineers with technical queries related to case.
  • Assisting engineers with lab replication
  • Providing frequent training on technical topics to engineers
  • Technicaly grooming engineers for thier career growth

Sr. Technical support Engineer

Oct 2019Nov 2020 · 1 yr 1 mo

  • Working with Palo Alto Next-generation firewall as TAC Engineer.
  • · Took care of all the areas - involving the deployment of the firewall with LDAP, Radius, SAML integrations, and routing issues globally.
  • Responsible for deploying, designing, configuring, maintaining, and fixing most of the network security implementations for global customers.
  • · Handling level 2 tickets of all global customers and provide support in a timely manner and root cause analysis as well if required.
  • · Assisting customers with URL filtering, DNS proxy, DNS Sinkhole and custom signatures.
  • · Deploying SSL proxy(inbound & outbound) for decryption of SSL traffic.
  • · Collecting debug level logs for analysis and configuration back up of network devices would also be taken if required for troubleshooting.
  • · Hardware knowledge of Palo Alto platforms.
  • . Worked on PAN-OS versions from 5.x to 9.0.X
  • · Panorama troubleshooting and deployment scenarios globally.
  • · Troubleshooting of firewalls/panorama deployed in High Availability.

Technical Support Engineer

Oct 2018Oct 2019 · 1 yr

  • Working with Palo Alto Next-generation firewall as TAC Engineer.
  • · Took care of all the areas - involving the deployment of the firewall with LDAP, Radius, SAML integrations, and routing issues globally.
  • Responsible for deploying, designing, configuring, maintaining, and fixing most of the network security implementations for global customers.
  • · Handling level 2 tickets of all global customers and provide support in a timely manner and root cause analysis as well if required.
  • · Assisting customers with URL filtering, DNS proxy, DNS Sinkhole and custom signatures.
  • · Deploying SSL proxy(inbound & outbound) for decryption of SSL traffic.
  • · Collecting debug level logs for analysis and configuration back up of network devices would also be taken if required for troubleshooting.
  • · Hardware knowledge of Palo Alto platforms.
  • . Worked on PAN-OS versions from 5.x to 9.0.X
  • · Panorama troubleshooting and deployment scenarios globally.
  • · Troubleshooting of firewalls/panorama deployed in High Availability.

Ags health

Network Engineer

Apr 2018Oct 2018 · 6 mos · Chennai, Tamil Nadu, India

  • Network engineer

Tata communications transformation services (tcts)

Network Engineer

Feb 2017Apr 2018 · 1 yr 2 mos · Chennai, Tamil Nadu, India

  • Network engineer

Aircel

Network Engineer

Jan 2016Feb 2017 · 1 yr 1 mo

  • NOC engineering

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