Srikanth Kasula

Operations Associate

Hyderabad, Telangana, India8 yrs 7 mos experience

Highly Stable

Key Highlights

Proven track record in customer support roles.
Skilled in managing high volumes of customer interactions.
Strong ability to develop effective customer service strategies.

Stackforce AI infers this person is a Customer Support Specialist with experience in SaaS environments.

Contact

Skills

Core Skills

Customer SupportTechnical SupportCustomer ServiceEscalation Management

Other Skills

SlacksalesforceTeamworkLearning StylesstripeJiraTableauZendesktyping speed & accuracySkilled Multi-taskerCorporate CommunicationsQuick ThinkingProblem SolvingPHPEmail

Experience

8 yrs 7 mos

Total Experience

5 yrs 7 mos

Average Tenure

3 yrs

Current Experience

Confluent

Global Technical Support

May 2023 – Present · 3 yrs · India · Remote

I'm working for US-based company "Confluent"; which encourages "work from home" culture and we've an international team throughout the world from different regions(AMEA, APAC & EMEA) with different nationalities.
Summary of roles:
My primary responsibility as a concierge support agent is to assist with customer tickets pertaining to billing, accounts, subscriptions, payments, upgrades and downgrades.

SlacksalesforceCustomer SupportTechnical Support

Amazon

Escalation Specialist

Apr 2017 – Nov 2022 · 5 yrs 7 mos · On-site

Handled emails/social media reply and responded to queries about
services, promotions, billings and product malfunctions.
Worked to address all customers concerns in a timely and effective manner.
Handled 120+ calls/chats/emails/social media reply on a day to day basis with a sense of calm
and good work ethic.
Developed successful tactics to serve I-rate customers.
Worked to understand the needs of each customer.
Developing successful tickets to solve the issues.
Answering all questions regarding products & promotions.
Aimed to keep the customers satisfied and returning to Amazon.
Handled customer chats and emails and responded to queries about services and billings.
Responded to the complaints in a professional and effective way.
Provided high quality customer services to customers.