Rahul Nikhar

Software Engineer

Nagpur, Maharashtra, India6 yrs 9 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Over 6 years of Salesforce development experience.
Expertise in Apex, Salesforce Flows, and LWC.
Strong background in customer-focused BPO operations.

Stackforce AI infers this person is a Salesforce Developer with expertise in SaaS and customer-centric solutions.

Contact

Skills

Core Skills

CopadoSalesforce.com DevelopmentApex Programming

Other Skills

Copado Data deploymentApexTriggerSalesforce solutionsCommunicationSoft SkillsSalesforce AISalesforce.com AdministrationLeadershipProblem SolvingTeamworkLightning Web ComponentsSalesforce Lightning

About

I am a Salesforce Developer with over 6 years of professional experience, including 4+ years specializing in Salesforce development and earlier experience in customer-focused BPO operations and Aviation. This blended background helps me understand both business needs and technical solutions, allowing me to build systems that truly improve user and customer experiences. I have hands-on experience delivering scalable and secure CRM solutions in enterprise environments, with strong expertise in Apex,, Salesforce Flows, Lightning Web Components (LWC), and REST integrations. I have worked extensively on modernizing legacy automation, improving system performance, and developing solutions aligned with evolving business processes. My experience includes working in Agile/Scrum teams, maintaining high code quality standards, and supporting structured release management through CI/CD tools like Copado. I enjoy solving complex problems, optimizing processes, and building solutions that create real business value. I am always eager to connect with professionals in the Salesforce and technology ecosystem, share knowledge, and explore opportunities where I can contribute to customer-centric, innovative, and growth-driven organizations.

Experience

6 yrs 9 mos

Total Experience

1 yr 8 mos

Average Tenure

2 yrs 6 mos

Current Experience

Tata consultancy services

System Engineer

Oct 2023 – Present · 2 yrs 6 mos · Nagpur, Maharashtra, India

CopadoCopado Data deployment

Bluepineapple

Cloud Analyst

Jun 2021 – Aug 2023 · 2 yrs 2 mos · Pune, Maharashtra, India · On-site

Hands-on experience in designing, customizing, and implementing Salesforce solutions. Proficient in Apex, Trigger to develop robust and scalable applications. Demonstrated expertise in integrating third-party applications and configuring workflows and flows to streamline business processes. Adept at troubleshooting and optimizing existing Salesforce instances for improved efficiency and user experience. Passionate about staying updated with the latest Salesforce developments and continuously enhancing skills to deliver innovative solutions that drive business success.

ApexTriggerSalesforce solutionsCommunicationSoft SkillsSalesforce.com Development+1

Igt solutions

Team Mentor

May 2019 – Dec 2020 · 1 yr 7 mos · Pune, Maharashtra, India · On-site

Spearheaded various operational tasks and streamlined processes to ensure smooth functioning of airline operations.
Collaborated with cross-functional teams to resolve customer queries and complaints, ensuring high levels of customer satisfaction.
Provided leadership and guidance to a team of dedicated professionals, fostering a positive and productive work environment.
Conducted regular training sessions and workshops to enhance team members' skills and knowledge, leading to improved performance and career growth.
Recognized and rewarded team members' achievements, boosting morale and team cohesion.

CommunicationSoft Skills

Tech mahindra

Customer Service Representative

Oct 2018 – Apr 2019 · 6 mos · Pune Area, India · On-site

Provided exceptional customer support through various channels, including phone and email.
Resolved customer inquiries, complaints, and issues promptly and professionally, ensuring customer satisfaction.
Maintained accurate and detailed records of customer interactions and transactions in the CRM system.
Collaborated with cross-functional teams to resolve complex customer problems and ensure seamless service delivery.
Participated in ongoing training sessions to stay up-to-date with product knowledge and customer service best practices.
Received multiple commendations from customers for outstanding service and problem-solving abilities.

CommunicationSoft Skills