Dhruv Kumar

CEO

Bengaluru, Karnataka, India18 yrs 4 mos experience

Most Likely To SwitchAI ML Practitioner

Key Highlights

Led Amazon Pay's Gen AI transformation.
Established analytics function at ACT Fibernet.
Achieved 30% churn reduction at ACT Fibernet.

Stackforce AI infers this person is a Data Science and Analytics leader in the Fintech and Telecommunications sectors.

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Skills

Core Skills

Data ScienceAnalyticsCustomer AnalyticsService DeliveryData InsightsOperations ManagementStrategic Planning

Other Skills

Gen AIData Platform DevelopmentAnalytical ModelsCustomer Behavior AnalysisRewards Scheme DevelopmentChurn ReductionAnalytics Function EstablishmentBig Data SystemsReporting ProcessesAutomation InitiativesNetwork Infrastructure RedesignCrisis ManagementCity Expansion ModelERP and CRM SystemsCross-Functional Collaboration

About

Dhruv comes with strong business experience. He has spent ~17 years scaling organisations, converting strategy to action and driving results backed by data (he's particularly passionate about inventing and applying Gen AI and ML solutions to drive decisions and productivity) From leading investments in PE (investing in growth companies), he went onto being part of the leadership team that grew ACT Fibernet from being a 700 Cr. firm to 2000 Cr. over 5 years (taking various strategic & operational roles). While at ACT he also set up their Analytics vertical. He is now a part of the leadership team at Amazon Pay, leading and transforming their data products vertical with the inclusion of Gen AI and ML. Dhruv loves learning and working with ambiguity, exploring new territories. In addition to being the engineer-MBA, he's studied astrology and is also a qualified Doctor of medicine.

Experience

18 yrs 4 mos

Total Experience

3 yrs 8 mos

Average Tenure

5 yrs 7 mos

Current Experience

Amazon

Head of Data Science & Analytics at Amazon Pay, India and emerging countries

Sep 2020 – Present · 5 yrs 7 mos · On-site

Spearheading the Gen AI vision and development for Amazon Pay, focusing on multi-agentic solutions.
Developed a Gen AI-oriented data platform (vectors and graphs) to enhance business decision-making and reporting.
Built self-serve tools and advanced analytical models to empower teams across India and emerging markets.

Gen AIData Platform DevelopmentAnalytical ModelsData ScienceAnalytics

Act fibernet

4 roles

Vice President - Credit Control & Retention

Apr 2019 – Aug 2020 · 1 yr 4 mos

Led initiatives to analyze customer behavior across segments to enhance service delivery.
Developed and implemented a customized rewards scheme to address customer issues effectively.
Achieved a reduction in churn by over 30% while improving manpower efficiency by over 70%.
Contributed to ACT FIBERNET's growth in the competitive telecommunications market in Hyderabad.

Customer Behavior AnalysisRewards Scheme DevelopmentChurn ReductionCustomer AnalyticsService Delivery

Vice President - Analytics

Apr 2017 – Apr 2019 · 2 yrs

Established the Analytics function at ACT FIBERNET, pioneering big data systems and frameworks in 2017.
Standardized reporting processes and developed models to deliver actionable customer insights.
Created an industry-first field force app, enhancing productivity for field teams across various business verticals.

Analytics Function EstablishmentBig Data SystemsReporting ProcessesAnalyticsData Insights

General Manager - Service Delivery

Promoted

Apr 2015 – Mar 2017 · 1 yr 11 mos

Spearheaded automation initiatives to enhance scalability and redesigned network infrastructure for sustainability.
Managed over 600 employees and 1,000+ vendors, achieving unprecedented productivity levels.
Orchestrated operation war-rooms during crises, notably reconstructing a city network post-cyclone, ensuring service continuity.

Automation InitiativesNetwork Infrastructure RedesignCrisis ManagementOperations ManagementService Delivery

General Manager - Strategy

Nov 2014 – Mar 2015 · 4 mos

Defined a new city expansion model that is low cost, modular, and easily replicable.
Contributed to the design and implementation of ERP and CRM systems to enhance operational efficiency.
Collaborated with cross-functional teams to ensure scalability and adaptability of the expansion strategy.

City Expansion ModelERP and CRM SystemsCross-Functional CollaborationStrategic PlanningOperations Management