Shivam Pathak — Operations Associate

I am a Computer Science Engineering graduate with a diverse professional background spanning customer support, escalation management, and healthcare operations, currently working as a Record Retrieval Specialist (ABI) at Annova Solutions. My career journey has allowed me to develop a strong understanding of both customer-centric operations and backend process management. In my current role at Annova Solutions, I specialize in handling medical record retrieval processes within the ABI domain, ensuring accuracy, compliance, and timely delivery. This role has given me hands-on exposure to healthcare operations, insurance documentation workflows, and data handling practices, while also strengthening my attention to detail and ability to work within strict turnaround times. Prior to this, I worked as a Customer Support Specialist and later as an Escalation Specialist for Meesho AI. During this time, I was responsible for managing customer queries, resolving complex issues, and handling high-priority escalations. I consistently worked within SLA frameworks, ensuring quick and effective resolutions while maintaining a high standard of customer satisfaction. These experiences helped me build strong problem-solving skills, adaptability, and the ability to manage pressure in fast-paced environments. With a foundation in Computer Science, I have developed a growing interest in leveraging data to drive decisions and improve operational efficiency. I am actively upskilling in areas such as Advanced Excel, SQL, and data visualization tools like Power BI, with the goal of transitioning into data-driven roles such as Data Analyst, Operations Analyst, or Business Analyst. I bring a unique combination of technical understanding, operational experience, and analytical thinking. I am particularly interested in roles where I can bridge the gap between data and business processes—identifying inefficiencies, optimizing workflows, and contributing to smarter decision-making. Key areas of expertise include Data Analysis, Advanced Excel, SQL, Process Optimization, Healthcare Operations (ABI), SLA Management, Root Cause Analysis, and Escalation Handling. I am open to opportunities in IT, KPO, and analytics-driven environments where I can apply my skills, continue learning, and contribute to organizational growth.

Stackforce AI infers this person is a Healthcare Operations Specialist with a focus on data-driven decision-making.

Location: Indore, Madhya Pradesh, India

Experience: 4 yrs 4 mos