Doulat Ram

Operations Associate

Greater Delhi, Delhi, India7 yrs 11 mos experience

Highly Stable

Key Highlights

7 years of experience in e-commerce and retail operations.
Expertise in loss prevention and security management.
Proven track record in training and team management.

Stackforce AI infers this person is a Loss Prevention and Operations Management expert in the e-commerce and retail industry.

Contact

Skills

Core Skills

Operations ManagementLoss PreventionSecurity ManagementSecurity Operations Management

Other Skills

Service-Level Agreements (SLA)Fill RateRisk AssessmentTeam ManagementSecurityAccess ControlCustomer Complaint HandlingLast MileGRNProfit & Loss ManagementFire AlarmFire DrillIdentity TheftInternal Theft InvestigationsTheft Prevention

About

Operation Management and Loss Prevention professional with 7 Years' experience in the e-commerce & retail industry. Skilled in Loss Prevention, Physical Security, Business Continuity, Last Mile, Ops Management, Manpower Handling, Customer Complaint Handling, SLA & Fill Rate, Risk analysis, fraud investigations and management

Experience

7 yrs 11 mos

Total Experience

3 yrs 2 mos

Average Tenure

1 yr 9 mos

Current Experience

Blinkit

Assistant Manager

Aug 2024 – Present · 1 yr 9 mos · Haryana, India · On-site

Lead comprehensive store operations, ensuring the seamless execution of daily activities and achieving key performance metrics, My responsibilities included:
Maintaining store metrics to drive performance and efficiency.
Planning and managing employee rosters to meet operational demands.
Overseeing day-to-day activities to ensure smooth and effective store operations.
Conducting root cause analyses (RCA) to identify and resolve operational issues.
Maintaining detailed operational data for continuous improvement.
Launching new stores with strategic planning and execution.
Training employees on new processes and procedures to ensure high standards of service and productivity.

Service-Level Agreements (SLA)Fill RateOperations ManagementLoss Prevention

Bigbasket.com

Loss Prevention Sr. Executive

Jan 2024 – Nov 2024 · 10 mos · Noida, Uttar Pradesh, India · On-site

TMS
GRN vs Stacking Process
Stacking App, Exceptions in Stacking, Inter FC GRN, App Alert, Investigate Fraud Delivery Process, Cycle Count Process, CCU-Upload, Exception B2B, Stock movement fraud investigation, HUB write off process & investigate fraud process.

Loss Prevention

Flipkart

2 roles

Security Officer

Promoted

Jul 2022 – Jan 2024 · 1 yr 6 mos · On-site

Investigation of theft case, manhandling, shipments related and customer escalations and vehicle thefts. Incident management and making reports. Operating SCR (Security control room) and YMS (Yard management . system) & Access control of secure areas. Access control and manage GEM (Gate entry management system) & ESR (Escalation chart reports). Track the Pre-alert vehicles and manually reconciled & updated record on the portal and solved vehicles related issues. Training & Developments of security and Ops staff for fire & Safety, Security duties, mob handling and emergency response. Conducting mock drill, emergency trainings and making reports. Brief all security personnel about their duties and brief other staff about security awareness points and company polices. Updated security documents and auditing on the daily basis. Coordinating the project execution (CCTV. FAS, ACS, IDS).

Risk AssessmentTeam ManagementSecurity Management

NOC Executive

Jun 2018 – Jul 2022 · 4 yrs 1 mo · On-site

Troubleshooting of DVR NVR, FAS and Access Control System. Monitoring, managing and updating records of all security automation systems such as CCTV, Fire Alarm, and access control systems and receiving feedback on any suspicious activity in premises. Responding to Incidents and escalating incidents to concerned personnel within the Business Protection Team as per the escalation procedures. Supporting Investigations, audits, etc. Responsible for daily/weekly/monthly reporting to the Manager - Physical security & Incident Management. such as "Weekly operation report, Monthly operation report, Alarm feedback, SLP equipment status, Incident Report, video surveillance, incident tracker, physical security deployment". Live / Exceptional CCTV monitoring for any investigation/ Impression of control and providing video clips for any investigation.

SecurityAccess ControlSecurity Operations Management