May 2025 – Present · 1 yr

• Lead safety risk assessment and management framework development partnering with cross-functional teams.
• Responsible for identifying control improvements and building partnerships with teams to resolve identified risks
• Document controls testing and risk assessment/management findings.
• Monitor risk management and assurance methodologies from a process improvement perspective as the program grows.
• Conduct internal training to educate teams in safety risk management processes
• Conduct safety risk assessments for compliance with over the road safety regulations, policies, standards, and procedures
• Analyze data to identify trends and provide recommendations to proactively control safety risks
• Convey findings, including escalations, to stakeholders in a clear, easily digestible format
• Continuous process improvement; use the right metrics to measure policy quality and opportunities.

Apr 2023 – May 2025 · 2 yrs 1 mo

• Works with leadership team to drive critical business improvement initiatives.
• Work across multiple stakeholder groups to document, develop and implement tooling and reporting improvements for the portfolio of programs, providing visibility to the milestones and performance across all projects.
• Manage multiple simultaneous projects requiring frequent communication, organization/time management and problem solving skills.
• Demonstrates discretion in coordination of project scoping and selection to align with business objectives.
• Communicates across all levels on project and program progress.
• Leads business critical high impacting projects for the vertical and ensures they are delivered within planned timelines and with expected measurable output.
• Supports project teams/team members as-needed to improve processes, provide project intervention and coaching, etc.

Feb 2022 – Apr 2023 · 1 yr 2 mos

• · Apply risk management best practices to mitigate issues, identify operational inefficiencies and improve processes
• · Own and/or manage projects designed to improve operational and process efficiency.
• · Develop measurable benchmarks and reporting to evaluate team direction and progress
• · Partner with cross functional teams across Amazon for collaboration on fraud risks and investigations
• · Take on ad hoc fraud investigations, escalations and related projects/assignments as necessary.

Jan 2020 – Feb 2022 · 2 yrs 1 mo

• Operate as an authority and point of contact for emerging operational issues and associate concerns
• Daily coordination of department duties, allocating team resources to handle task load, leading meetings, assigning tasks
• Drive continuous improvement in primary KPIs for your team by supporting the continuous improvement cycle
• Communicate and maintain vision, Leadership Principles and culture with the team
• Capacity Planning, Project Management, and Business Strategy Planning
• Successful site execution through tracking, reporting and feedback of emerging issues and associate performance and coordinating the response to various escalations

Jul 2018 – Jan 2020 · 1 yr 6 mos

• Managing job assignment on a day-to-day basis, monitoring performance or queue adherence, volume, and quality
• Responsible for the coaching, development, performance and engagement of associates.
• Ensuring productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis
• Develop, manage and drive key analysis – uncover areas of opportunity and present written business recommendations that will contribute to the shaping of strategic growth initiatives the organization will focus on
• Lead projects and liaise with stakeholders from initial development to implementation that will streamline planning systems and processes and drive operational improvements.
• Develop and Analyze Operation Dashboards to identify areas of opportunities and address pre-defined as well as ad-hoc business questions.
• Defining project plans, manage implementation activities, and develop processes, documentation and communications for program/process rollout and ongoing support
• Identifying and help implementing process-related improvement using methodologies such as Kaizen, six sigma, or lean and improving the customer experience.
• Manage workflow, handle escalations, proactively engage resources to address issues and effectively delegate workload across the leadership team
• Run meetings, create and maintain timelines, and keep large, diverse groups informed of progress and obstacles.
• Scale services and tools – design processes and procedures that scale with the business’ growth in volume and complexity