Varshank Shukla

Business Analyst

India8 yrs 10 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in SQL-driven analytics and KPI design.
Proficient in building interactive dashboards for data visualization.
Strong background in customer behavior analysis and churn management.

Stackforce AI infers this person is a Data Analyst with expertise in Business Intelligence and Analytics.

Contact

eklavyeshukla@gmail.com LinkedIn

Skills

Core Skills

Data ScienceArtificial IntelligenceData EngineeringBusiness AnalyticsTechnical SupportCustomer Service

Other Skills

Machine LearningStatistical ModelingTime Series AnalysisBig Data processingPythonPandasSQLTableauPower BIAirflowExcelDashboardingKPI DesignData AnalysisReporting

About

Data Analyst with 3.6 years of experience in SQL-driven analytics, KPI design, and business performance analysis. Experienced in analyzing large datasets, building dashboards, and delivering actionable insights to stakeholders to support data-driven decision-making. Skilled in root cause analysis, customer behavior analysis, and translating business problems into analytical solutions. Across my roles, I’ve contributed to building KPI dashboards, validating high-volume reporting outputs, supporting stakeholder-driven analysis, and improving data visibility for operational decision-making. I’m particularly interested in bridging business problems with structured analytical solutions — from defining metrics to translating insights into clear, actionable narratives. My core strengths include: • SQL-based data querying and structured data analysis • Power BI dashboard development and KPI design • Data validation and reporting automation • Funnel, performance, and operational analytics • Translating business requirements into analytical outputs Currently, I am deepening my skills in Python and applied analytics, with a growing interest in scalable AI-assisted analytical workflows and advanced data problem solving. I’m actively exploring opportunities in Analytics, Business Intelligence, and data-driven problem-solving roles within product-led and technology-driven organizations.

Experience

8 yrs 10 mos

Total Experience

1 yr 9 mos

Average Tenure

1 yr 11 mos

Current Experience

Career break

Career transition

Jun 2024 – Present · 1 yr 11 mos

Dedicated this period to full-time, advanced education and hands-on skill development in Data Science & Artificial Intelligence, completing a rigorous curriculum from a premier institution.
Mastered advanced analytical techniques including Machine Learning, Statistical Modeling, Time Series Analysis, and Big Data processing with PySpark.
Developed proficiency in building end-to-end data solutions, from data extraction and wrangling with Python (Pandas, SQL) to creating interactive dashboards in Tableau/Power BI.
Executed multiple industry-aligned projects, including a Telecom Churn Case Study and building Automated Data Pipelines (Airflow), applying theoretical knowledge to solve real-world business problems.
Gained foundational expertise in Generative AI and Prompt Engineering through a dedicated mastermind program, understanding its applications in data analytics.

Machine LearningStatistical ModelingTime Series AnalysisBig Data processingPythonPandas+5

Jai gurudev electricals & real estate

Business Operations & Market Analytics (Family-Owned Business)

Sep 2020 – May 2024 · 3 yrs 8 mos · Lucknow

Analyzed historical sales and pricing data using Excel and SQL to identify demand patterns, enabling improved inventory planning and supporting business decision-making
Built and maintained monthly dashboards tracking sales, margins, and inventory KPIs, providing stakeholders with actionable insights to optimize performance
Performed root cause analysis on slow-moving inventory, leading to improved stock turnover and better profitability visibility

ExcelSQLDashboardingKPI DesignData AnalysisBusiness Analytics

Tech mahindra

Associate – Technical Support (Business Operations – BSG OPS)

Mar 2020 – Aug 2020 · 5 mos · Chennai · On-site

Analyzed high-volume support data to identify recurring issues and process gaps, improving first-time resolution and reducing repeat escalations by 20%
Collaborated with cross-functional teams to diagnose issues and deliver data-driven insights supporting
operational improvements
Translated complex data into clear insights and recommendations for stakeholders through structured reporting

Data AnalysisReportingCross-functional CollaborationTechnical Support

Sutherland

Associate – Customer Service (Internet)

Feb 2018 – Oct 2019 · 1 yr 8 mos · Chennai

Analyzed customer feedback data to identify key drivers of complaints, enabling process improvements that reduced related tickets by 10 percent
Supported marketing initiatives by delivering customer insights that informed campaign strategies and improved engagement

Customer Feedback AnalysisProcess ImprovementCustomer Service

Sulekha

Technical Support Executive

Dec 2015 – Feb 2017 · 1 yr 2 mos · Chennai, Tamil Nadu, India

Analyzed recurring customer issues and support tickets to identify common problem patterns, contributing to process-level improvements in issue resolution.
Collaborated with sales and customer-facing teams by sharing customer feedback insights that helped refine call handling and service pitch strategies.
Developed strong understanding of customer behavior, service funnels, and operational metrics through high-volume customer interaction.

Customer Issue AnalysisCollaborationCustomer Behavior UnderstandingTechnical Support