Apr 2015 – Mar 2019 · 3 yrs 11 mos

Dec 2013 – Mar 2015 · 1 yr 3 mos

• Worked on Adobe CQ5, now known as Adobe Experience Manager (AEM), is a content management system (CMS) developed by Adobe Systems.
• Job Responsibilties :-
• Designing, developing, and implementing AEM solutions, customizing and extending AEM functionalities.
• Creating and managing content structures, workflows, and templates, troubleshooting and resolving technical issues.
• Collaborating with cross-functional teams, and ensuring the overall performance and stability of the AEM platform.
• Developing and implementing web applications using Adobe CQ5.
• Designing and customizing templates, components, and workflows in Adobe CQ5.
• Collaborating with cross-functional teams to gather requirements and develop solutions.
• Creating and managing digital assets in Adobe CQ5.
• Troubleshooting and resolving issues with Adobe CQ5 applications.
• Optimizing and improving the performance of Adobe CQ5 websites.
• Conducting user training and support for Adobe CQ5 applications.
• Staying up-to-date with the latest trends and best practices in Adobe CQ5 development.
• Participating in code reviews and ensuring adherence to coding standards.
• Collaborating with stakeholders to define and prioritize project requirements.
• Providing technical guidance and support to junior developers.
• Integrating Adobe CQ5 with other third-party systems and applications.
• Monitoring and analyzing website analytics to identify areas for improvement.

Oct 2010 – Nov 2013 · 3 yrs 1 mo · Noida, Uttar Pradesh, India · On-site

• Responsibilities:
• Develop high-quality software applications based on client requirements and specifications
• Collaborate with business analysts and stakeholders to gather and understand software requirements
• Design and implement software solutions using programming languages such as Java
• Write clean, efficient, and maintainable code following coding standards and best practices
• Conduct thorough testing and debugging of software applications to ensure quality and reliability
• Collaborate with cross-functional teams to integrate software components and resolve technical issues
• Stay updated on the latest software development trends, tools, and technologies
• Participate in code reviews to ensure code quality and adherence to coding standards
• Document software designs, technical specifications, and user manuals
• Assist in troubleshooting and resolving software defects and issues reported by users
• Continuously improve software development processes and practices

Jun 2009 – Oct 2010 · 1 yr 4 mos · Noida, Uttar Pradesh, India · On-site

• Maintaining coordination between departments (configuration management, alarm monitoring, OSS team, and tool team, HR, Admin etc.) to ensure that tasks are completed on time.
• Managing fault Management for AIRTEL BSS Network. Troubleshooting & fault finding for all BSC, BTS elements of m. Remotely handling faults & assist to field team for fixing.
• Coordinate with alarm monitoring team for current status of network active alarms and track the alarm history and try to resolve it ASAP.
• Handle faults in network and take appropriate restorative and preventive actions after performing fault diagnosis.
• Coordinate with field maintenance team for update on status of hardware issues and for performing planned/unplanned activities regarding resolution of the same.
• Supporting work done by field engineers and third parties like BTSOL, RAILTEL, etc.
• Ensure efficiency in the processes and day to day operations.
• Ensure escalation channels are well set up.
• Ensure timely reports and metrics are sent in timely manner.
• Ensure minimal escalations from the fault management department

Aug 2008 – Jun 2009 · 10 mos · Noida, Uttar Pradesh, India · On-site

• Responsibilities:
• Provide technical support to clients and customers via phone, email, or chat
• Troubleshoot and resolve technical issues related to software, hardware, and network connectivity
• Document and track customer interactions and resolutions in a CRM system
• Collaborate with cross-functional teams to escalate and resolve complex technical problems
• Ensure customer satisfaction by delivering high-quality support and service
• Stay updated on the latest technology trends and product knowledge
• Identify and recommend process improvements to enhance customer support experience
• Adhere to company policies and procedures while maintaining confidentiality of customer information.