Nov 2021 – Dec 2022 · 1 yr 1 mo

Apr 2021 – Nov 2021 · 7 mos

Sep 2019 – Mar 2021 · 1 yr 6 mos

May 2018 – Jul 2019 · 1 yr 2 mos · Chennai Area, India

• Responsible for sustaining and improving quality metrics for operations by designing quality control initiatives and driving adoption for Alexa Devices
• Liaised with customers & operations to perform As-Is & Fit/Gap analysis and design quality programs
• Site POC to evaluate quality impact from new program launches on existing workflows covering 25% of global operations
• Designed and moderated the development of governance mechanism for data quality trends in Tableau
• Established intake process for customer escalations which includes TAT, RACI for various stakeholders involved
• Part of weekly and monthly business reviews and responsible for internal and external stakeholder connects and communications
• Defined new metrics and designed tech solution to improve data accuracy by ~10% from ~85% to 95% thereby impacting model performance for top 3 customers contributing to major data traffic
• Set up mechanism to streamline customer audit process for 12 locales thereby saving efforts worth 10 FTE and $ 0.25M
• Spearheaded end to end planning & implementation of a site wide program to arrest data errors downstream with change management for 1200 associates thereby bridging the quality gap of ~4%

Jan 2018 – Feb 2018 · 1 mo · Nashik

• Housekeeping and Food & Beverage Department
• Increase in customer engagement in terms of increasing the Net Promoter Score.
• DMAIC process was followed to achieve 10% increase in the NPS score across these departments.

Apr 2017 – May 2017 · 1 mo · Mumbai Area, India

• Supply Chain Analytics
• Performed Voice of Customer and Voice of Supplier analysis to identify relative competitive positioning of Yard Truck Tracking System (YTTS) performance across 8 RIL plants
• Identified bottlenecks in the YTTS and proposed recommendations to reduce the TAT of vehicles
• Collaborated with cross functional business units to perform deep dive analysis related to supplier needs and pain points, thereby identifying areas of improvements
• Provided statistical inputs for strategic decisions for the Planning and Execution phase of the SCM transformation project

Jan 2014 – May 2016 · 2 yrs 4 mos · Mumbai Area, India

• DevOps Project
• Developed 7 modules as a part of portal application development team with focus on end to end delivery
• Automated processes to resolve business challenges by developing custom reporting and monitoring applications thereby improving the lead time by approximately 20%
• Spearheaded a team of 4 associates for developing feature rich web applications
• Collaborated with multiple teams for unified code development and streamlined the deployment process which resulted in 10% reduction in deployment time
• Provided Technical and Functional assistance to customers across North American and European regions
• Groomed 4 new recruits in technical & business communication with focus on customer centricity