May 2024 – Jun 2025 · 1 yr 1 mo · Bengaluru, Karnataka, India · Remote

Aug 2021 – Mar 2024 · 2 yrs 7 mos · India

• Responsible for Application and Infra reliability
• Resource planning, application reliability, Project Management, Cost optimization
• Integrating External Client integration with XB services
• Grooming and mentoring the team on SRE goals
• Delivering Engineering and Operational excellence

Jul 2019 – Aug 2021 · 2 yrs 1 mo

• Designed the roadmap for production support engineers and planned sprints for on-call,
• ensuring smooth project execution and performance.
• Supported multiple projects and coordinated cross-team functions, driving them to
• closure for smooth project execution.
• Played a key role in application re-arch from legacy to new microservices and participated
• in PRD reviews and test case reviews for new feature rollout, demonstrating involvement
• in critical projects and contributing to the improvement of product performance.

Apr 2017 – Oct 2019 · 2 yrs 6 mos

• Undertook code enhancements and production bug fixes, ensuring code quality and
• maintaining production stability.
• Handled P0 outages and performed data fixes for quick recovery, ensuring minimal impact
• on production.
• Mentored junior team members and drove the L1 team, ensuring efficient issue resolution
• and maintaining production stability

Jan 2016 – Dec 2017 · 1 yr 11 mos

• Conducted blameless 5why RCAs and took up code fixes in production, reducing the
• inflow of tickets and improving code quality.
• Coordinated with cross-teams for fixing dependent team bugs, ensuring smooth project
• execution and performance.

Apr 2014 – Dec 2016 · 2 yrs 8 mos

• Set up alerts for infrastructure and API, automated daily activities, and supported L1 and
• L2 teams in issue resolution

Sep 2012 – Jan 2014 · 1 yr 4 mos

• Designed load balancing for the mother hub and planned line haul load management for
• PAN India, meeting SLAs and optimizing routes.
• Analyzed postal codes and line haul data, optimizing routes to save costs and improve
• operational efficiency

Sep 2011 – Jul 2012 · 10 mos

• Prepared C-SAT reports, aging case reports, and productivity reports, providing valuable
• insights for process improvement.
• Created schedules and provided daily, weekly, and monthly statistical reports, ensuring
• efficient resource utilization.