Rachin Goel — Project Manager

# PMP, PMI - ACP, MCSE & ITIL certified with nearly 13 years of rich experience in Project Management, Operations, Migration, Process Management in the BPO (Financial Service Sector). Adept in handling projects efficiently for delivering the required applications in a very systematic way. # A keen planner, strategist and implementer with demonstrated success in end-to-end project management and ensuring effective management of various resources to meet project specifications. # Significant experience working with Customers, Project Managers and Technical teams for securing & executing multi-technology projects. # Insightful knowledge of business process analysis and design, re-engineering, process rationalization, cost control, capacity planning, performance measurement and quality. # An effective communicator with excellent relationship building & interpersonal skills; Strong analytical, problem solving & organizational abilities; possess a flexible & detail oriented attitude. # Articulate communicator who can fluently speak the languages of both people and technology, blending technical expertise with exceptional interpersonal skills while interacting effectively with customers, sales staff, and technical / engineering teams; adept at delivering presentations and demos. Specialties: active directory, anti virus, backup, capacity planning, change management, crisis management, customer relations, service delivery, ITIL, Microsoft Windows 2000 Server, Migration, presentation skills, project management, project planning, red hat linux, sap basis, servers, systems management, team management, translation, troubleshooting

Stackforce AI infers this person is a BPO Project Management expert with extensive IT operations experience.

Location: Gurgaon, Haryana, India

Experience: 28 yrs 7 mos

Skills

Project Management
Service Delivery
It Operations
It Management
Team Management
Network Administration
Security Management

Career Highlights

Nearly 13 years of experience in project management.
Expert in managing multi-technology projects.
Strong analytical and problem-solving abilities.

Work Experience

IBM

Transition Project Manager (5 yrs 11 mos)

Project Manager (5 yrs 2 mos)

GENPACT

Sr. IT Project Manager (9 yrs 3 mos)

GE Money India

Assistant Manager IT (1 yr 8 mos)

Copal Partners

IT Manager (1 yr 5 mos)

PC Solutions

Sr. Network Support Executive (1 yr 5 mos)

Integral Computers Limited

Manager (1 yr 1 mo)

LNJ Bhilwara Group

Project Manager (1 yr 1 mo)

Thakral Computers Pvt. Ltd.

Customer Support Engineer (1 yr 5 mos)

Sunsign Information Technologies (P) Ltd.

Customer Support Engineer (1 yr 5 mos)

Wintech Systems

Service Engineer (2 yrs 11 mos)

Education

Bachelor of Technology (BTech) at Karnataka State Open University

Diploma at Guru Gobind Singh Indraprastha University

Rachin Goel

Project Manager

Gurgaon, Haryana, India28 yrs 7 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Nearly 13 years of experience in project management.
Expert in managing multi-technology projects.
Strong analytical and problem-solving abilities.

Stackforce AI infers this person is a BPO Project Management expert with extensive IT operations experience.

Contact

Skills

Core Skills

Project ManagementService DeliveryIt OperationsIt ManagementTeam ManagementNetwork AdministrationSecurity Management

Other Skills

Capacity PlanningStakeholder CommunicationChange ManagementServer ManagementRisk ManagementSecurity PoliciesUser ManagementTechnical AdvisoryBackup ManagementPL/SQLOutsourcingDNSManagementSwitchesBusiness Analysis

About

Experience

28 yrs 7 mos

Total Experience

3 yrs 3 mos

Average Tenure

11 yrs 1 mo

Current Experience

Ibm

2 roles

Transition Project Manager

Jun 2020 – Present · 5 yrs 11 mos

Project ManagementService Delivery

Project Manager

Apr 2015 – Jun 2020 · 5 yrs 2 mos

Project ManagementService Delivery

Genpact

Sr. IT Project Manager

Jan 2006 – Apr 2015 · 9 yrs 3 mos

# Spearheading team of ~150 people, overseeing Project Management, IT Operations and Transitions for Finance & Accounting processes.
# Handling transitioning of various Finance & Accounting processes from different countries to Genpact India.
# Coordinating management activities of various projects to obtain strategic business and other organizational objectives.
# Developing credibility, establishing relationship, and communicating with stakeholders at various levels.
# Defining and directing project goals, objectives, critical success factors, milestones, and risks.
# Utilizing Nice and AVAYA CMS applications to manage call center metrics, lead call calibrations and performing random-sample audits.
# Undertaking research of new technologies and calculating future needs to achieve accurate capacity planning.
# Facilitating issues resolution, preparing & presenting timely status reports to client & internal senior management.
# Ensuring all change activities are completed in accordance with project plans and timeframes.
# Measuring effectiveness of change management activities including communication; undertaking impact assessments to determine the nature and extent of change.
# Developing and maintaining of the configuration, updating the configuration structure & generating operational software configurations for all the systems.

Project ManagementIT OperationsCapacity PlanningStakeholder CommunicationChange Management

Ge money india

Assistant Manager IT

Jan 2006 – Sep 2007 · 1 yr 8 mos

# Managing about 180 locations of GE Money India along with approx 100 servers & 7800 systems (including desktops & laptops) with a team (L1/L2 & L3 level) of about 100 IT professionals.
# Negotiating project scope and project deliverables with client.
# Overseeing migration from old building to new building.
# Providing subject matter expertise and mentoring in the areas of project management, translation of business requirements to project deliverables and test requirements, risk identification/ mitigation, use of project methodology, resource allocation, facilitation, project intervention, knowledge transfer and other areas of expertise based on professional knowledge and background.
# Supervising IT Server Desk and Daily IT operations. Coordinating with various offshore technology teams.

Project ManagementIT OperationsServer ManagementRisk Management

Copal partners

IT Manager

Aug 2004 – Jan 2006 · 1 yr 5 mos

# Managing a team of 8 Engineers in 24x7 environments.
# Coordinating with ISPs for Internet leased lines.
# Giving technical advisory to CEO for future planning & up gradation.
# Defining Security Policies & User Management of around 200 Users spread in 2 locations.
# Ensuring replication of data on the Backup Server with live replication software.
# Undertaking installation & administration of Linux Firewall, Proxy Servers & Mail Servers.
# Handling administration of:
## Windows 2000 & 2003 File, Print & Anti Virus Servers in Multiple RAID Environments.
## HP Layer 2 (HP Procurve 2600 Series) & Layer 3 (HP Procurve 3400 Series) of switches for VLANs, Inter VLAN Routing, Broadcast Errors, CRC, etc.
## Cisco ASA 5510 Security Appliance.
## Active Directory, Group Policies, DNS, Roaming Profiles, etc.
# Ensuring the proper functioning of Cat6 Gigabit Ethernet Network.
# Taking backups with HP Ultrium Tape Drives.

Team ManagementSecurity PoliciesUser ManagementTechnical AdvisoryIT Management

Pc solutions

Sr. Network Support Executive

Aug 2004 – Jan 2006 · 1 yr 5 mos

Project handled:
Client: Copal Partners
Managing a team of 8 Engineers in 24x7 environments.
Coordinating with ISPs for Internet leased lines.
Giving technical advisory to CEO for future planning & up gradation.
Defining Security Policies & User Management of around 200 Users spread in 2 locations.
Ensuring replication of data on the Backup Server with live replication software.
Undertaking installation & administration of Linux Firewall, Proxy Servers & Mail Servers.
Handling administration of:
Windows 2000 & 2003 File, Print & Anti Virus Servers in Multiple RAID Environments.
HP Layer 2 (HP Procurve 2600 Series) & Layer 3 (HP Procurve 3400 Series) of switches for VLANs, Inter VLAN Routing, Broadcast Errors, CRC, etc.
Cisco ASA 5510 Security Appliance.
Active Directory, Group Policies, DNS, Roaming Profiles, etc.
Ensuring the proper functioning of Cat6 Gigabit Ethernet Network.
Tapping Backups with HP Ultrium Tape Drives.
Attainment
Active member in the Implementation Team of BS7799 Standard for Information Security & Risk Assessment.
Consistently met all target goals by identifying and tracking and identifying high risk areas, by implementing risk mitigation early and contingency plans as needed, through proof-of-concept technical and architectural prototyping, and by maintaining constant communication with program/project stakeholders.
Worked as IT Manager of Copal Research India Private Limited for their India operations

Network AdministrationSecurity PoliciesBackup ManagementSecurity Management

Integral computers limited

Manager

Jul 2003 – Aug 2004 · 1 yr 1 mo

Project:
LNJ Bhilwara Group
# Handling installation & administration of:
# Windows 2000 File, Print & FTP Servers in RAID 1 & RAID 5 Environment, Red Hat Linux 7.1, 8, 9 & Enterprise Linux 2.1 Mail Servers & Proxy Servers.
# Bandwidth Management with Linux Proxy Servers for 256 Kbps RF Link from Primus.
# Defining Security Policies & User Management of more than 300 Users.
# Undertaking protection of Mail Servers from Hackers and virus in Linux Servers and client machines.
# Remote management of Linux Mail Servers located at Factories and Branches of LNJ Bhilwara Group in different parts of the country.
# Taking Periodic Backups on Tape.
# Administrating & maintaining the:
## Complete Network with CAT 5 Cabling, Intel, D-Link & Cisco Switches.
## Wi-Fi (Wireless) Network with D-Link & Cisco Access Points.
# Combining the Servers & Network of Group companies under single domain of LNJ Bhilwara Group.

Lnj bhilwara group

Project Manager

Jul 2003 – Aug 2004 · 1 yr 1 mo

# Handling installation & administration of:
# Windows 2000 File, Print & FTP Servers in RAID 1 & RAID 5 Environment, Red Hat Linux 7.1, 8, 9 & Enterprise Linux 2.1 Mail Servers & Proxy Servers.
# Bandwidth Management with Linux Proxy Servers for 256 Kbps RF Link from Primus.
# Defining Security Policies & User Management of more than 300 Users.
# Undertaking protection of Mail Servers from Hackers and virus in Linux Servers and client machines.
# Remote management of Linux Mail Servers located at Factories and Branches of LNJ Bhilwara Group in different parts of the country.
# Taking Periodic Backups on Tape.
# Administrating & maintaining the:
## Complete Network with CAT 5 Cabling, Intel, D-Link & Cisco Switches.
## Wi-Fi (Wireless) Network with D-Link & Cisco Access Points.
# Combining the Servers & Network of Group companies under single domain of LNJ Bhilwara Group.