Oct 2020 – Nov 2020 · 1 mo · Bengaluru, Karnataka, India

Mar 2019 – Sep 2020 · 1 yr 6 mos

• Worked as a part of the Conversation Platform and Customer Experience team which provides platform for self service capabilities to our customers with any type of post booking intents. My team was responsible for providing customer context and conversation history of customers to the platform so as to provide personalized, continuous, omnichannel, unique and pleasant customer experience.

Jul 2017 – Mar 2019 · 1 yr 8 mos

• Worked as a part of a team for building a single page application developed using React and Redux as a state store providing various contact channels for customers reaching out to us via mobile devices.
• Worked as a part of Expedia's Customer Support Portal team, legacy web application that shows articles related to cancel, refund, change etc.to customers and help them land on chat/call channels supported for a point of sale.

Jun 2016 – Jul 2016 · 1 mo · Gurgaon, India

• Developed Alerting tool for bringing out the price change (landing page vs booking page) outliers on flight transaction details using a scheduled job that would perform elastic search on the raw data dumped in Kibana, process them against an intelligent algorithm and send notifications through AWS SNS service