Aug 2018 – Mar 2019 · 7 mos · Bangalore

• Workstreets is our new HR Tech venture, built on the Marketplace Model, focused on aggregating, standardizing & optimizing the highly fragmented training & recruiting market
• Our Innovative Business Models give HR new options to recruit and could reduce the cost of hiring by up to 50%
• The Structured Video & workflows help standardize and simplify the entire experience
• We also bring in Patented Voice Based, Behavioral "Artificial Intelligence" ensures choosing the best job fit happens automatically.
• We already have early customer traction, a fabulous core team and a big market size. This makes this venture so much more lucrative from ROI, Growth and Impact perspective.

Feb 2016 – Jul 2018 · 2 yrs 5 mos · Bangalore

• A wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), Concentrix is a leader in high-value global business services. It partners with its clients to deliver end-to-end customer engagement services, technology innovations, analytics, process optimization, and business improvements.
• The global business services firm transforms the customer experience, and streamlines front and back office and industry-specific processes to provide the highest value from every customer interaction.
• Responsibilities Includes:
• Handling client and customer complaints..
• Monitoring transactions.
• Supporting to new hires in terms of meeting numbers with quality as per SLA.
• Providing on floor support and sharing best practices to drive the production.
• Conducting buddy checks and refresher trainings to ensure that there is no process knowledge gap
• .•Handling work allocation in order to meet the Team SLA smoothly
• Taken initiative of some of the daily management reports

Jul 2015 – Feb 2016 · 7 mos · Bengaluru, Karnataka, India