Iqbal Khan

Operations Associate

Delhi, India14 yrs 4 mos experience

Highly Stable

Key Highlights

Expert in project management and product development.
Led successful implementation of Vodafone Qatar’s iPay wallet.
Skilled in market analysis and customer support strategies.

Stackforce AI infers this person is a Product Manager in Fintech and Telecommunications.

Contact

Skills

Core Skills

Project ManagementProduct Management

Other Skills

ConfluenceJiraProduct RequirementsVisio

Experience

14 yrs 4 mos

Total Experience

11 yrs 1 mo

Average Tenure

3 yrs 3 mos

Current Experience

Paytm

3 roles

Assistant Manager

Aug 2025 – Present · 9 mos · On-site

ConfluenceProject ManagementJiraProduct RequirementsVisio

Project Manager

Oct 2024 – Aug 2025 · 10 mos · On-site

Currently serving as the Project Manager for Vodafone Qatar’s iPay wallet, overseeing its development, implementation, and operational success.

JiraConfluenceProject Management

Junior Product Manager

Jan 2023 – Sep 2024 · 1 yr 8 mos · On-site

Roles and Responsibility:
Assesses market competition by comparing the company’s product to competitors’ products.
Provides source data for product line communications by defining product marketing communication objectives.
Brings new products to market by analyzing proposed product requirements and product development programs; preparing return-on-investment analyses; establishing time schedules with engineering and QA.
Completes operational requirements by scheduling and assigning employees, following up on work results.
Mobile and Digital strategies for Brands and Enterprises that push Awareness, Sales and
Loyalty. Implementation of innovative programs to help clients achieve their marketing objectives.
Currently working on providing best customer support experience for our customers using self-serve platform.
Worked on mobile apps as well enterprise products like IVR , Genesis, Paytm BOT, NAGAD.
Comfortable in creating product roadmap, performing A/B experiments, following Agile methodology.
Lead multiple strategic projects, partnerships, and interventions to enhance the profitability of all products by engaging with various external & internal stakeholders.

VisioJiraProduct RequirementsProduct Management

One97 communications limited

4 roles

Product Team Lead

Promoted

Apr 2019 – Dec 2022 · 3 yrs 8 mos · On-site

New Product Development / Innovation/ Idea for starting new service, RFP etc.
Technical Solutions ,requirement gathering , system analysis VAS SIVR, IVR, Web ,SMS,OBD, MIS,USSD WAP or Prepaid & Postpaid U&R,RBT,VAS and retailer products, ARPU/Telco apps live across circles/operators
Product performance, statistics like Call flow, unique user, Circle-wise penetration etc.
Track of daily usage i.e. call count / unique users /requests/ AHT.
Subscriptions of products in U&R, RBT, VAS.
Responsible for Revenue Enhancement. Responsible test cases, used Visio for documentation, call flows, PRD
Creating VAS services URL for WAP for digital promotions (International/Domestic)
Managing celebrity video events for VAS services through WAP channels (International/Domestic)
Worked on mobile apps as well enterprise products like Paytm IVRs & HRMS.

VisioProduct Management

Sr. Associate

Aug 2015 – Mar 2019 · 3 yrs 7 mos · On-site

Worked with Idea Cellular Operator Ahmedabad, Gujarat.
Responsible for Business Operations of Mobile VAS services & platform channels and sales.
Launch Exclusive Enterprise Solutions for clients;
o QR code for lead generation
o Cloud calling
o Port out Cancellation Bitly Link
Opportunity Scouting for new Business & Strategic opportunities to launch new and exciting products for client
Coordinating and communicating with resources in support of time line to delivers product timely
Product Demos to client
Launching New products: Innovate continuously to bring fresh ideas and variations into current applications
Maintaining dynamic MIS to provide regular updates on competition & market activities to clients
Ensuring relevant and timely deployment to ensure maximization of VAS usage and gross additions
Team management to Ensure smooth operations for revenue growth
Providing customer support Complaint & client escalations management

Sr. Associate

Promoted

Oct 2013 – Jul 2015 · 1 yr 9 mos · On-site

Worked with Idea Cellular Operator Indore, MP.
Responsible for Business Operations of Mobile VAS services & platform channels and sales.
Opportunity Scouting for new Business & Strategic opportunities to launch new and exciting products for client
Coordinating and communicating with resources in support of time line to delivers product timely
Launching New products: Innovate continuously to bring fresh ideas and variations into current applications
Maintaining dynamic MIS to provide regular updates on competition & market activities to clients
Ensuring relevant and timely deployment to ensure maximization of VAS usage and gross additions
Providing customer support Complaint & client escalations management

Associate

Aug 2011 – Sep 2013 · 2 yrs 1 mo · On-site

Associate (Service Operations)
Monitored error free running of OBD promotions
Ensured revenue generation from the customers at a regional level; achieved targeted business growth numbers
Identified opportunities to create exciting new services for the mobile consumer
Supervised all relevant app (Charging/ Provisioning Interfaces/ Short Codes Testing)
Performed day-to-day account management activities like ensuring timely collection of payments and managing escalations
Worked with Reliance & Vodafone Operators with Multiple Circles(Haryana, Punjab, Kolkata, Orrisa & MP)