Mar 2023 – Feb 2024 · 11 mos

Jun 2021 – Mar 2023 · 1 yr 9 mos

Jan 2020 – Jun 2021 · 1 yr 5 mos · San Francisco, California, United States

• ◦ Refund Notifications: Provided guests transparency on the status of their refunds through notifications and a details page which resulted in 250k+ CS ticket reduction. Implemented caching to reduce load on downstream services by 40% and reduce costs.
• ◦ QuickPay Server Driven Initiative: Designed and implemented back end state machine in order to unify checkout platform and improve developer efficiency. Enables future latency reduction by reducing number of downstream API calls that are required.
• ◦ PayU Integration: Improved guest checkout experience for users in India by capturing payment information on Airbnb instead of third party site, providing a seamless experience. Increased instrument creation by 200% and reduced transaction failures by 8%.
• ◦ Manual Payment Link: Coordinated with design and product team to improve guest experience for users who have an issue with their payment by using latest design system language and enabling credit usage. Reduced CS payment inbound tickets by 4%.

Jun 2018 – Jan 2020 · 1 yr 7 mos

• Setup internal customer service tool using Terraform in order to enable infrastructure changes to be reproducible, tested, and code reviewed. Added policies to enforce principle of least privileged to improve security and limit potential attack surface.
• Designed and executed implementation of customer service tool using AWS Elastic Container Service. Containerized application to increase scalability and automate auto scale process
• Reduced client side errors by migrating legacy PHP and jQuery code to React which allowed for robust tests to be written and better error tracking to be implemented. Improved autosave feature to be event based driven.

Jun 2017 – Jun 2018 · 1 yr

• Implemented and standardized checkout endpoint that is used across all of our sites.
• Migrated document builder product from jQuery to React. Increased portability to allow SEM team to reuse product across all document builder sites.
• Created client side API library to reduce duplicated code and enhanced logging by automatically recording failed requests.
• Helped improve site performance leveraging existing react components along with NextJS framework. Extended proof of concept to actionable tasks necessary for production ready site

Jun 2016 – Jun 2017 · 1 yr

• Implemented feature that allows user to request a signature from another person to increase customer engagement and attain product parity with competitors.
• Setup Liquid templates for SEO team to easily reuse, modify, and deploy content on landing pages through Jekyll and CloudCannon (static site editor). Created documentation for SEO team to follow to significantly reduce required engineering resources.

Aug 2015 – Dec 2015 · 4 mos · Ithaca, New York Area

• Developed and tested multi-tier Ruby on Rails web application to display an interactive map that automatically displays and updates athletes’ positions for spectators to view during marathons.
• Designed and implemented database and table structures to store gps, athlete, and racecourse information used by the web application.
• Deployed using an AWS linux instance

Jun 2015 – Aug 2015 · 2 mos · Temecula, California

• Designed, developed, maintained and updated website as assigned.
• Assisted in devising SEO strategies based on around specific keywords.