Sep 2017 – May 2022 · 4 yrs 8 mos

• As a Head of Infrastructure in India, I am Responsible for the following
• Systems Software Engineering, Application Engineering, Compute, Systems, Client Endpoints, Network and Unified Communications Engineering and Operations
• Application Engineering with Charter to Migrate Enterprise applications to Azure
• Build, Plan & Manage PoP, DC (Including Budget responsibility)
• Modernize Infrastructure with SRE and DevOps practices
• Innovate and Adopt new Technologies to solve business critical problems

Dec 2014 – Sep 2017 · 2 yrs 9 mos

• Accountable for managing processes, Projects, programs, initiatives, day-to-day operations
• Hire, retain & motivate talent.
• Defines roles and responsibilities for teams, responsible for career development and appraisals.
• Responsible for performance, availability, capacity and scalability of the Application Services and Network, UC infrastructure.
• Responsible for operational metrics, change quality, security compliance and process optimizations
• Manage Network, UC and Application Services infrastructure provisioning and deployment.
• Incident and Problem management and ensures that SLA’s are achieved and client expectations are met
• Lead Cross Functional Initiatives

May 2011 – Dec 2014 · 3 yrs 7 mos · Bangalore

• Data Center Design
• 1) Architecture, Planning, design and implementation of Data Centers in Singapore
• Solution Design
• 1) Network Architecture and design for ecommerce (Supporting All India, North Europe requirements)
• 2) Architecture and Design of Private cloud for RMPS Environment. Consolidation of 3000+ Servers to Virtualized environment.
• 3) Achieved a savings of 350M€ annually by moving the Global WAN to a regional service providers from a global service provider. This was one of the break through initiative of the organization.
• 4) Develop Network strategy for Mainframe consolidation of 8 Mainframes in to 2 Mainframes.
• IT Infrastructure
• 1) Standard architecture and design guidelines for LAN, WAN, Load balancing, WAAS, Firewall deployments.
• 2) Architecture, Design, Implementation of Datacenter with Nexus, Cisco UCS infrastructure.
• 3) Developed the Strategy, High level design, Low level design, and Implementation plan for the Global WAN migration at 14 Datacenters spread across the world.
• Service delivery
• 1) Network SPOC for TARB (Technical Architecture Review Board) Meetings.
• 2) Technical Validation of Solutions and business requirements.
• 3) Technical Validation of vendor proposals.
• Other Activities – GNSD India
• 1) Technical Services Hiring, Technical Panel.
• 2) Conducted internal trainings on ACE, Packet shaper and Nexus.
• 3) Lead Network Engineering and Deployment Team who was responsible for overall Network, Voice and Video Engineering teams across AXA Tech and OpCo's.
• 4) Involved in strategic projects like Global WAN Migration, Mainframe Network Migration to reduce the Capex and improve the experience for users

May 2010 – May 2011 · 1 yr · Bangalore

• Solution Design
• 1) Designed the customer network infrastructure for a new office in USA.
• 2) LAN revamp of North America locations.
• 3) New Internet gateway architecture at Houston.
• 4) Preparation of Global LAN, WAN standards document.
• 5) DMVPN solution design for third party vendors.
• 6) I/O Consolidation at DC – Cisco Nexus implementation, ONGOING.
• IT Infrastructure
• 1) Owner of CIP (Continual Improvement Program) at the tower level.
• 2) Streamlining operation procedures and advising management to adopt modern techniques, which help organization to maintain flawless system.
• 3) Implementation of new network infrastructure and projects.
• 4) Service provider and Vendor evaluations for new technologies, products through POC.
• 5) Provided inputs to customer for PE-CE changes for better redundancy and uptime.
• Service Delivery
• 1) Acting as a final escalation point for any network and security related operational issues.
• 2)Technical Validation of remediation steps for major incidents and support team in finding the RCA’s.
• 3) Technical advice for major problem management.
• 4) Handles Major change management activities, TAB, CAB meetings for major changes.
• Notable Attainments:
• σ Best performance and Customer Satisfaction award for Q3 FY10 - HP
• σ Best performance and Customer Satisfaction award for Q4 FY10 – HP

Sep 2003 – May 2010 · 6 yrs 8 mos · Bengaluru Area, India

• Worked at Global Network Operations Center with primary ownership for Wipro Technologies LAN & WAN, and MSN Infrastructure for all the offices across the globe.
• Responsibilities include, Solution Design, Project Management, IT Infra Management and Service Delivery. Executed many key turn projects for Wipro Technologies.
• Notable Attainments:
• σ Recipient of following awards:
• σ Exemplary Award for the multicast event of Mr. Azim Premji.
• σ IMG Person of the Month for the significant contribution in implementing domestic MPLS in India; for achievement beyond satisfaction, and productivity improvement & cost reduction project at Wipro Technologies.
• σ Best IT Implementation Award for the project “Domestic MPLS” at India from PC Quest.
• σ Thanks a Zillion Award for successful implementation from Account Delivery Manager at Wipro
• σ Pinnacle of Performance Award from CIO, Wipro