Arpit Gupta

Operations Associate

Bengaluru, Karnataka, India7 yrs 6 mos experience

Most Likely To Switch

Key Highlights

Over 5 years of experience in web production.
Expertise in Adobe Experience Manager and Salesforce.
Strong track record in managing client relationships.

Stackforce AI infers this person is a Web Production Analyst with expertise in CMS and digital asset management.

Contact

Skills

Core Skills

Web Site ProductionAdobe Experience Manager (aem)Content Development

Other Skills

Quality AuditingMetadataStakeholder ManagementWeb Content CreationWeb AuthoringJira Service DeskContent Management Systems (CMS)Task DrivenMarketingAction OrientedMarket ResearchResearchManagementCommunicationEnglish

About

As a seasoned Web Production Analyst with over 5 years of experience, I have honed my skills in implementing web content management systems (CMS) and Digital Asset Management (DAM) to deliver exceptional results. My expertise extends to managing various partner portal special projects while maintaining SLA and AHT for assigned tasks. My strong conceptual knowledge of HTML has allowed me to effectively collaborate with cross-functional teams and deliver high-quality results within tight deadlines. I possess a wealth of experience in managing SMEs and enterprise accounts, prospecting, building client relationships, and consistently delivering exceptional quality metrics with 95% above score.

Experience

7 yrs 6 mos

Total Experience

1 yr 10 mos

Average Tenure

2 yrs 9 mos

Current Experience

Apple

Content Ops Specialist - Site Production

Jul 2023 – Present · 2 yrs 9 mos · Bengaluru, Karnataka, India · On-site

Web Site ProductionQuality Auditing

Dell technologies

Analyst, Web Production

Aug 2021 – Jul 2023 · 1 yr 11 mos · Bengaluru, Karnataka, India · Hybrid

Adobe Experience Manager (AEM)Metadata

Indeed.com

2 roles

Content Support Associate

Jan 2020 – May 2020 · 4 mos · Bangalore

Support and educate small to medium sized businesses on Indeed’s Hosted Job Product.
Conducting account walkthrough with all new clients.
Consulting with prospective clients as a produce expert.
Assisting new client account setup.
Helping clients evaluate their success on Indeed.

Metadata

Content Acquisition Associate

Jan 2018 – Dec 2019 · 1 yr 11 mos · Bangalore

Calling small to medium sized employers offering free job advertisements on indeed.
Develop relationships via phone and email.
Prospect opportunities using internal ,proprietary tools(Ad central , Aggcentral)
Self audit the conversions to maintain transparency towards quarter goal
Provided training about 'conversion process' to new recruits
Provided with appropriate solutions and alternatives of complaints within the time limits and follow up to ensure resolution

MetadataContent Development

Jaro education

Career Development Executive

Dec 2016 – Jul 2017 · 7 mos · Bangalore

Involves: Sales, Relationship Management, Key Account Management
Accountable for the sales operations of higher education program for working professionals
Imparting comprehensive product knowledge.
Recommend appropriate program and direct or lead working professionals to selection.
Often asked to demonstrate the educational products to the working professionals.
End to end Sales Process.

Colgate-palmolive india (ltd)

Summer Trainee

Jun 2015 – Jul 2015 · 1 mo · Greater Bengaluru Area

Project Title: Understanding Salesman Working and Recommendations on improving Sales Calles Procedure
Worked with the Sales Team and Stockists to understand the distribution process of Colgate-Palmolive products.
Assisted Sales Team to improve their methods in achieving monthly sales target.
Helped Sales Team and Stockists by suggesting various methods for improvement in distribution of products.