Apr 2024 – Dec 2024 · 8 mos

• Customer Experience Analytics - Developed ML-based predictive models and Power BI dashboards for a CX analytics firm to forecast and showcase Net Promoter Scores (NPS) with up to 90% Accuracy across customer segments. Utilized generative AI to generate actionable insights for improving NPS based on operational data.

Mar 2022 – May 2024 · 2 yrs 2 mos

• Worked on development of a system for a non-governmental finance company, focusing on simulating the impact of altering population composition on poverty outreach programs. Responsibilities encompass analyzing survey and financial data to extract insights, examining how demographic and financial variables influence poverty likelihood across diverse population segments.
• Led the development of a multivariate time-series forecasting model for a major UK-based real estate company. The project aims to forecast the average property price growth over the next 10 years in different regions of the UK. The model will factor in various demographic, economic, and regional features by analysing trends in historical data.
• Developed a comprehensive customer credit scoring system using machine learning for a prominent Sri Lankan retail company. The system involved analyzing various data points, such as customer's purchase history, RFM (Recency, Frequency, Monetary) analysis of cash transactions, repayment behavior, demographic factors, and product-related factors, to provide an end-to-end solution for assessing creditworthiness which reduced application processing time by 50%.
• Collaborated on the development of multiple Power BI dashboards and conducted in-depth analysis of multiple brands and markets for a leading global pharmaceutical company.

Apr 2021 – Mar 2022 · 11 mos

• Personalized Development Feed - Developed a Course recommendation engine to recommend distributed and microlearning content based on user skillset and requirement for a reward-based Learning Management System.
• Career Prediction System - Conceptualised and Developed an application that recommends career options based on the skills and profile of a person.
• Team Dynamics - Working on Team Dynamics application that can be used for various team
• building and conflict resolution activities using data insights and visualizations generated leveraging feedback based interactions.
• Resume Parser ATS - Improving performance and accuracy of NLP based resume parser application.

Dec 2020 – Mar 2021 · 3 mos

• NLP based Resume Parser - Developed a backend application and model for the ATS based resume parser in Django and created an annotation tool to automatically annotate resumes for the model.

Jul 2019 – Jul 2019 · 0 mo · Noida Area, India

• Industrial Training of 4 weeks in electronics services including PCB designing, PCB manufacturing and EMS services (SMT and THD technologies).

Jun 2019 – Jun 2019 · 0 mo · Delhi Area, India

• Summer Intern under Satellite Communication department of TCIL Delhi