Ankit Alekh

CEO

Patna, Bihar, India9 yrs 10 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in SQL-driven analytics and data solutions.
Proven track record in quality assurance and customer support.
Strong leadership skills in global team onboarding.

Stackforce AI infers this person is a Quality Assurance expert in the SaaS industry with strong analytical and leadership capabilities.

Contact

Skills

Core Skills

SqlQuality Assurance

Other Skills

AirtableTableau OnlineNexidia AnalyticsGoogle Data StudioSheetsPhotographyVideo EditingPhotoshopAdobe PhotoshopMicrosoft OfficeMicrosoft WordMicrosoft PowerPointCustomer SatisfactionTechnical SupportCustomer Service

About

I was born in Patna, completed high school from Mumbai, went to Engineering college in Jalandhar and currently working in Gurugram. I'm always up for travel and movies. I've covered some pretty long distances on bike ride. Currently, I'm working at Airbnb as a Senior QIA for Social Media team across globe. My job is to ensure quality parameters are being met and to cater all the request of our stakeholders. My specialties includes quick learning of new tools and software. I've worked on Nexidia Analytics, Google Data Studio, Sheets and a bit of Tableau.

Experience

9 yrs 10 mos

Total Experience

4 yrs 11 mos

Average Tenure

8 yrs 10 mos

Current Experience

Airbnb

4 roles

Quality Lead

Promoted

Mar 2026 – Present · 2 mos

Leading the SQL team to build scalable data solutions for Quality
Developing SQL-driven analytics, data models, and dashboards
Driving data-led improvements in customer support quality
Collaborating with stakeholders to translate insights into actionable strategies

SQLAirtableTableau OnlineQuality Assurance

Senior Quality Insight Analyst

Promoted

Mar 2022 – Feb 2026 · 3 yrs 11 mos

Onboard QIA's across globe
Onboard leads and teams globally
Prepare business reports for all sites
Meet and fulfill stakeholders requirements
Conduct global calibration sessions
Identify gaps in process and work towards them
Work on global projects
Auditing cases and auditors
Sharing actionable insights and trends with support teams basis the analysis to bridge the gaps

Quality Insight Analyst

Promoted

Apr 2019 – Feb 2022 · 2 yrs 10 mos

Auditing cases handled by case managers
Prepare weekly and monthly reports
Provide coaching and mentoring to new and existing team members on an on going basis.
Ensuring implementation of action plan to improve overall customer experience.
Conduct team briefings and discussion on a regular basis.
Provide coaching and feedback to new hires.