Nikhil Kapoor

Business Development Executive

Gurgaon, Haryana, India7 yrs 7 mos experience

Most Likely To Switch

Key Highlights

Proven asset to teams with dedication and support.
Exceptional performance across diverse roles.
Innovative problem solver in customer relations.

Stackforce AI infers this person is a Customer Support Specialist with a focus on B2C service excellence.

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Skills

Core Skills

Client RelationsCreative Problem SolvingBacklineResearch And Development (r&d)Client Issue ResolutionSales

Other Skills

ResearchDevelopment (R&D)Problem SolvingCustomer SupportBusiness ManagementAnalytical SkillsManagement Information Systems (MIS)

About

Very energetic and supportive team player have been to diverse roles and performed exceptionally well every time for 4+ years. Always been adapt and be helpful to all team and has reduced work of S.M.E and team leads by proportions without any impact on my performance through smart work. Have proven myself as an asset to my team mates and organization with my dedication and willingness to support team.

Experience

7 yrs 7 mos

Total Experience

2 yrs 6 mos

Average Tenure

3 yrs

Current Experience

Airbnb

Senior Executive

May 2023 – Present · 3 yrs · Gurugram, Haryana, India · On-site

I was a part of the resolutions team and working as a senior executive working on the frontline and address the users concerns regarding the dispute and policies that they are having doubts and giving them innovative workarounds either be the guests or the Host on the platform.

Creative Problem SolvingClient Relations

Convergys

Senior Executive

Aug 2020 – Dec 2022 · 2 yrs 4 mos · India · Hybrid

I was a part of Macys and Bloomingdales that is a e-commerce store based in USA. Keeping clients informed about any challenges that are arising on production floor. Handling conflicts and managing the queries and complaints. Analyzing the users profile behaviors that might me abusing policies that were made to address the users concerns to the fullest and easily to bring the brand name as a best in calss for the services.

BacklineResearchDevelopment (R&D)Research and Development (R&D)

Sbi card

Executive

Dec 2017 – Mar 2020 · 2 yrs 3 mos · Gurugram, Haryana, India · On-site

I was working with credit card company SBI cards as a part of Backline Executives team handling contingencies that arises after automation and keep users of cards satisfied for being invaluable to the business. The role required to be highly efficient and witfully thinking about the problems that arises in business and avoid any escalations from the product managers. Have to be in touch with VP's of various processes to keep their queries addressed.

Client Issue ResolutionSales