Karan singh

Operations Associate

Delhi, Delhi, India9 yrs 2 mos experience

Most Likely To SwitchAI Enabled

Key Highlights

Expert in AI chatbot development and backend operations.
Proficient in designing workflows for AI integration.
Strong background in customer service and operations management.

Stackforce AI infers this person is a Backend Operations and AI Engineer with expertise in AI and customer relationship management.

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Skills

Core Skills

Ai PromptingBack-end OperationsOperations ManagementCustomer Relationship Management

Other Skills

JinjaMarkdownPythonMicrosoft ExcelBack Office OperationsCustomer Service RepresentativesRetrieval-Augmented Generation (RAG)RAGOLLamaHugging Face Productspromptinggoogle colabFast APIProblem SolvingCommunication

Experience

9 yrs 2 mos

Total Experience

4 yrs 7 mos

Average Tenure

6 yrs 6 mos

Current Experience

Paytm

2 roles

Senior Associate at Paytm Payment Servies pvt. ltd

Promoted

Dec 2020 – Present · 5 yrs 4 mos · Noida, Uttar Pradesh, India · On-site

1. Designing SOP-to-LLM workflows using Python, Markdown, and Jinja
2. Building AI chatbots with tool/function calling to reduce hallucinations
3. Worked on Freddy chatbot by freshworks
4. Enhancing data accuracy and streamlining backend operations to boost overall efficiency and effectiveness.

JinjaMarkdownPythonAI PromptingBack-End Operations

Backend Operations Associate

Oct 2019 – Dec 2020 · 1 yr 2 mos · Noida, Uttar Pradesh, India · On-site

1. Improve support workflows
2. Analyze tickets,, CSAT
3. Work on high end escalations including Social media escalations, Grievance Escalations and Chargebacks.

Microsoft ExcelBack Office OperationsOperations Management