Premnath Bagadi

Engineering Manager

Hyderabad, Telangana, India14 yrs 9 mos experience
Most Likely To SwitchHighly Stable

Key Highlights

  • 12+ years of experience across multiple industries.
  • Expertise in Genesys and custom contact center solutions.
  • Strong leadership qualities with a proven track record.
Stackforce AI infers this person is a Telecom and Software Development expert with extensive experience in contact center solutions.

Contact

Skills

Core Skills

Genesys Voice PlatformC#.netJavaIvr Development

Other Skills

Aspect Convergence Soft phoneAVAYA Soft phoneASP.NETADO.NETWindows FormsWeb servicesOracle SQL 11gJ2EENuance SVF FrameworkXML TechnologiesGenesys RoutingGenesys composerContact CentersGenesys FrameworkIVR

About

12+ Years of Experience in Multiple industries like Telecom, Banking and Airlines. I enjoy working in a fast paced, team-oriented environment with a can-do attitude. My strengths include good technical skills, excellent team player, self-motivated and innovative professional. Good leadership qualities to drive and deliver Projects. Worked as Genesys and Custom Contact Center solution Architect. Extensive knowledge on Genesys Routing, IVR and Agent Desktop solutions. Having good Knowledge with Avaya and Nuance solutions. My Technical skills includes Java, Spring, Oracle DB, Postgres DB, Cassandra DB. Having Decent knowledge with UI Related technologies. Good Knowledge on ASR and TTS related components. Always Delivered Operational enhanced solutions with very minimal Production issues.

Experience

14 yrs 9 mos
Total Experience
2 yrs 3 mos
Average Tenure
7 yrs 2 mos
Current Experience

Apple

2 roles

Engineering Manager

Promoted

May 2023Present · 3 yrs

Software Engineer Lead, Genesys

Mar 2019May 2023 · 4 yrs 2 mos

Jpmorgan chase & co.

Associate

Jun 2018Mar 2019 · 9 mos · Hyderabad, Telangana, India

Newt global consulting, llc

SME

Aug 2017Jun 2018 · 10 mos · Hyderabad, Telangana, India

  • Worked as contractor at JPMorgan Chase

Cognizant

Senior Associate

Apr 2016Aug 2017 · 1 yr 4 mos · Bengaluru Area, India

  • Worked as contractor at Apple

Verizon enterprise solutions

System Analyst

Mar 2015Mar 2016 · 1 yr

  • Project
  • VAD (Verizon Agent Desktop), Reporting and Admin tool.
  • Client
  • Verizon Data Services India, Chennai, India
  • Location
  • Offshore Development Team, VDSI- Chennai.
  • Period
  • March-2015 to March-2016
  • Role
  • Analyst System Dev
  • Technical Platform
  • Genesys voice platform, Aspect Convergence Soft phone, AVAYA Soft phone, C#.NET, ASP.NET, ADO.NET, Windows Forms, Web services and Oracle SQL 11g.
  • Project Description
  • Agent application to handle call with IVR entered data and other ticketing and required systems info.
  • Responsibilities
  • Development, requirement gathering and design of end to end application.
  • Responsible for assigning tasks and run scrum call.
  • Involved in re architecture of application.
  • Project
  • Screener
  • Client
  • Verizon Data Services India, Chennai, India
  • Location
  • Offshore Development Team, VDSI- Chennai.
  • Period
  • March-2015 to Till Date March - 2016
  • Role
  • Analyst System Dev
  • Technical Platform
  • Java , J2EE, Nuance SVF Framework, IVR Development, XML Technologies, Web services, CVS, JUnit, Weblogic 12.1, Putty and Oracle SQL 11g.
  • Project Description
  • To route the IVR call to ACD and Handle required scenarios in between.
  • Responsibilities
  • Development, requirement gathering and design of end to end application.
  • Responsible for assigning tasks and run scrum call.
  • Responsible for code review to verify performance and standards
Genesys voice platformAspect Convergence Soft phoneAVAYA Soft phoneC#.NETASP.NETADO.NET+3

British airways, tata consultancy services

Developer

Dec 2013Dec 2014 · 1 yr · London Area, United Kingdom

  • Project
  • TTP-Customer Management
  • Client
  • British Airways, London,UK
  • Location
  • Onsite Development Team Lead, London, TCS UK.
  • Period
  • Sept-2013 to Dec-2014
  • Role
  • Team Lead, Delivery Coordinator.
  • Technical Platform
  • Java , Sonic ESB,Actional Intermediary,Data Xtend(DXSI),Sonic
  • MQ,XSLT ,XML, Multipart message ,Java,JMS Test, Maven, Jenkins, Client, Stub-o-Matric Server, Grinder testing ,SOAP UI testing tool.
  • Project Description
  • TTP-CM is a Message oriented Middleware build on Service Oriented Architecture that interact with different application layers and consumes web services exposed by Altea system to fetch the real time data and perform business operations.
  • It’s a SOA based scalable and loosely coupled Enterprise System implementing Canonical data models, Service Bus and MQ for integration.
  • Responsibilities
  • Responsible for design and development of Data Exchange Models for business services.
  • Responsible to discuss the business requirements and technical design with Service Analyst and Service Architect and help the team to deliver a quality service within timeline.
  • Responsible for assigning the task, doing code review, resolve technical difficulties and mentoring offshore developers.
  • Performance tuning the existing services.
  • Helping the testing tam to analyze the issues identified during testing phase.
  • Part of discussions to make Architectural design.

Tata consultancy services

3 roles

Developer

Sep 2011Dec 2013 · 2 yrs 3 mos

  • Project
  • TTP-Customer Management-Passenger Acceptance
  • Client
  • British Airways, Newcastle upon tyne,UK
  • Location
  • Offshore Development Team, Siruseri, TCS Chennai.
  • Period
  • Sept-2011 to Sept-2013
  • Role
  • Team Member
  • Technical Platform
  • Core Java ,Sonic ESB, Actional Intermediary, Data Xtend(DXSI),Sonic
  • MQ, XSLT , XML, Multipart message ,Java,JMS Test Client, Maven, Jenkins, Stub-o-Matric Server, Grinder testing ,SOAP UI testing tool.

System Engineer

Promoted

Jul 2011Mar 2015 · 3 yrs 8 mos

  • Project
  • TTP-Customer Management
  • Client
  • British Airways, Chennai, India
  • Location
  • Offshore Development Team Lead, TCS Chennai.
  • Period
  • Jan-2015 to March-2015
  • Role
  • Team Lead, Delivery Coordinator.
  • Technical Platform
  • Java , J2EE, Sonic ESB,Actional Intermediary,Data Xtend(DXSI),Sonic
  • MQ,XSLT ,XML, Multipart message ,Java, JMS Test Client, Maven, Jenkins, Stub-o-Matric Server, Grinder testing ,SOAP UI testing tool.
  • Project Description
  • TTP-CM is a Message oriented Middleware build on Service Oriented Architecture that interact with different application layers and consumes web services exposed by Altea system to fetch the real time data and perform business operations.
  • It’s a SOA based scalable and loosely coupled Enterprise System implementing Canonical data models, Service Bus and MQ for integration.
  • Responsibilities
  • Responsible for design and development of Data Exchange Models for business services.
  • Responsible to discuss the business requirements and technical design with Service Analyst and Service Architect and help the team to deliver a quality service within timeline.
  • Responsible for assigning the task, doing code review, resolve technical difficulties and mentoring offshore developers.
  • Performance tuning the existing services.
  • Helping the testing team to analyze the issues identified during testing phase.
  • Part of discussions to make Architectural design.

JAVA Trainee

Jul 2011Sep 2011 · 2 mos

  • Project
  • National Self Employment Programe–Loglink
  • Client
  • Training Project
  • Location
  • TCS Trivandrum.
  • Period
  • July 2011 – Sept 2011
  • Role
  • Team Member, Developer
  • Technical Platform
  • Java , J2EE , JSP , JavaScript , Html , CSS , XML ,Oracle 10g, Weblogic 8.1 (server), VSS6.0(Version Control)
  • Project Description
  • NSEP program is a program where a student is identified based on the merit and given incentives based on his performance and government will provide loan to the student, which includes a various checklist.
  • Responsibilities
  • Develop a module called UserManagementModule
  • Which includes adding a student to the database .based on his performance

Education

GITAM college of Engineering

Bachelor of Engineering (BE) — Electrical and Electronics Engineering

Jan 2007Jan 2011

Stackforce found 100+ more professionals with Genesys Voice Platform & C#.net

Explore similar profiles based on matching skills and experience