Feb 2020 – Feb 2022 · 2 yrs · Noida, Uttar Pradesh

Oct 2014 – Apr 2018 · 3 yrs 6 mos · Sector - 34. Infocity 1.

• Job Responsibilities as Product Manager:
• 1. Handling Email Product individually.
• 2. Weekly comparative matrix to understand Market features and get it builds within our system.
• 3. Create Roadmap as per market standard and shared it with the board about current year infra.
• 4. Works on Word / PowerPoint for Customer Request form with detailed information about customer as well as Generic feature requests.
• 5. Direct communication with Engineering, Designing and QA team for feature deployment purpose. Share detailed information in CR (Customer Requirement) form with engineering team with Text and screenshots for better understanding and evaluation.
• 6. Timely evaluation of product and update Blogs on Social media websites.
• 7. Handling overall email marketing work which includes HTML Coding / Setting up the workflows as required, Litmus Testing, Applying Quality checks on creatives etc.
• 8. Good in A/B test module to increase customer’s Open rate and help them increasing their revenue.
• 9. Help customers creating Landing pages to integrate it with their Signup Forms and host them on websites / Blog pages.
• 10. Suggest customers to use Signup form / Survey / Polls to get Opt-in Leads to grow their business.
• Job Responsibilities as Deputy Manager – Email Deliverability:
• 1. Handling Abuse Complaints
• 2. Walk client’s through the process to design their Email templates to receive high Open Rate.
• 3. Handling overall email marketing work which includes HTML Coding / Setting up the workflows as required, Litmus Testing, Applying Quality checks on creatives etc.
• 4. Work with Deliverability Consulting clients to promote email best practices for optimal deliverability
• 5. Provide guidance during new client onboarding & IP ramp-up process
• 6. Alert strategic clients to blocks and recommendations for corrective action
• 7. Understand and apply industry policies and procedures related to email deliverability issues

Jun 2006 – Sep 2014 · 8 yrs 3 mos · Gurgaon, India

• Distribute work among the Team members, handle client's Pannel as well as Zendesk CRM for ticketing system. Designing Custom Templates in HTML formats as per client's requirement

Aug 2005 – Apr 2006 · 8 mos

• 1. Handling customers PDC (Post Dated cheques), NOC (Non Objection Certificate), OB (Original Message), Bill of agreement etc.
• 2. Need to arrange all the physical records of the customers and manage them according to different stages.
• 3. Make the complete entry of all the documents of the customers.