Jul 2016 – Mar 2018 · 1 yr 8 mos · Menlo Park, CA

• ‒ An on-site administrator working with VMware, Microsoft Servers, DHCP, DNS, Active Directory, File Servers, AWS, Veeam Backup, Exchange and Office 365, Windows 10, 7, XP, Ubuntu Servers, MAC, EMC SAN, NAS, WSUS etc.
• ‒ Working on Cisco Switches and Routers.
• ‒ Managing HP ILO Proliant Servers, EMC Servers, Cisco Firewall.
• ‒ Implementing VIOP Solutions (CUCM,CUC, Expressway, UCCX, IM&P, PCP, PCD)
• ‒ Providing IT support to the site.
• ‒ Ensuring IT software and system’s environments are current with technology standards.
• ‒ Gathering and compiling design of network structure for different facilities.
• ‒ Managing and planning various on-site network related projects.

May 2013 – Jun 2014 · 1 yr 1 mo · Mumbai Metropolitan Region

• ‒ Working on CISCO CGSN, PDSN-12.0, Broadhop AAA, DNS, F5 LB, LNS (for PAN India Reliance Data Network).
• ‒ Troubleshooting for 2G & 3G Packet core nodes-GSN ,1x & HSD nodes-PDSN & AAA, VPN Data services node-LNS
• ‒ Rectifying network related faults of Reliance GPRS, CDMA and VPN network of all over India.
• ‒ Call trace & analysis of GPRS and CDMA, daily Health checks & alarm monitoring of all Core nodes.(GSN,PDSN,AAA)
• ‒ Handling Signaling issues during link failures or path failures and Gb link monitoring.
• ‒ Ensured proper Management and Service Affecting faults tickets/ potential service faults as per process & timeline.
• ‒ Weekly/Monthly KPI monitoring and calculation.

Nov 2012 – Apr 2013 · 5 mos · Mumbai Metropolitan Region

• ‒ Working on CISCO CGSN, PDSN-12.0, Broadhop AAA, DNS, F5 LB, LNS (for PAN India Reliance Data Network).
• ‒ Troubleshooting for 2G & 3G Packet core nodes-GSN ,1x & HSD nodes-PDSN & AAA, VPN Data services node-LNS
• ‒ Rectifying network related faults of Reliance GPRS, CDMA and VPN network of all over India.
• ‒ Call trace & analysis of GPRS and CDMA, daily Health checks & alarm monitoring of all Core nodes.(GSN,PDSN,AAA)
• ‒ Handling Signaling issues during link failures or path failures and Gb link monitoring.
• ‒ Ensured proper Management and Service Affecting faults tickets/ potential service faults as per process & timeline.
• ‒ Weekly/Monthly KPI monitoring and calculation.