Sep 2019 – Aug 2023 · 3 yrs 11 mos · Delhi, India

• Managing After Sales, Service & Operation for North Zone..
• Monitoring Transaction MIS and Service Analysis
• Focus to reduce Installation & Service TAT’s by implementing organized process
• Analyzing weekly basis of Non Transacting Merchant and taking necessary step to retrieve the Merchant
• Handling escalations and ensuring speedy resolution of queries
• Handling discrepancy Cases with Acquiring and Nodal Department
• Coordinating with other department for smooth operation
• Provide Training to Field Service Engineers to deliver a high standard of customer service
• Clearing Device Discrepancy in monthly basis with logistic
• Adhere & enforce all Operational Procedures & Policies.
• Ensure that various reports are provided as per the timelines.
• Optimum Utilization of manpower strength, total 30 employee's Team.

Nov 2015 – Sep 2019 · 3 yrs 10 mos · Nodia

• Working Under Hyper Local Model.
• Taking Care of First to Last Mile Operation (Delivery Process- End to Customer).
• Ensuring the Delivery within 24-48Hrs.
• Responsible for all the SLAs & TAT are maintained.
• Adhere & enforce all Operational Procedures & Policies.
• Handling Delivery Partner’s (Delhivery, Wow Express etc.).
• Handling COD Remittance & Operation Financial Support.
• Provide support and direction for area's efforts.
• Manage all aspects of assigned areas of operations and programs.
• Participate in strategic planning and facilitate action on these plans for the assigned area.
• Plan resources in order to complete competing priorities within the provided time frame.
• May have limited authority to negotiate transportation costs for in-bound and /or outbound freight.
• RTO and Reverse pick up.
• Primarily assigined to determine the quality of the product used in production and Responsible for giving solutions of retailer/Client and training all employees.
• Recommending new techniques for using raw material for better production.
• Consulted with customer on the latest styles & trends.

Jun 2015 – Nov 2015 · 5 mos · Greater Delhi Area

• Taking Care of Last Mile Operation (Delivery Process- End to Customer)
• Optimum Utilisation of manpower strength, total 300 employee's Team.
• Provide support and direction for area's efforts.
• Manage all aspects of assigned areas of operations and programs.
• Plan resources in order to complete competing priorities within the provided time frame.
• Prepare project design and timelines
• Select, develop, and motivate assigned staff.
• RTO and Reverse pick up.

Oct 2014 – May 2015 · 7 mos · Greater Delhi Area

• Worked in MH operations and first mile management handling critical mother hubs in Samalkha.
• Taking care of Marketplace Operation.
• Optimum Utilization of manpower strength, total 150 employee's Team.
• Responsible for Zero Pendency.
• Inventory Planning.
• RTO and Reverse pick up.
• 3PL (Myntra) handling.
• Vendor Management.
• Responsible for Transportation.
• Reports Analysis and Emails handling.
• Fallow the SOP & ERP.

Oct 2010 – Oct 2014 · 4 yrs · Greater Delhi Area

• o Acts as Shift Coordinator.
• o Supervising the Inbound Cargo Operations varies from Flight Check, Segregation and Handing the over the reports to the respective airlines.
• o Supervising the Outbound Operations which varies from the Acceptance of the cargo and preparing loading sheet and handing over to the airlines and issuance of Gate Pass for CISF Clearance.
• o Coordinating with the Airlines and agents for acceptance and deliver of cargo and any other issues what so ever related to Cargo.
• o Coordinating with my seniors for the smooth operations and submitting the reports related to day to day Inbound and Outbound Operations.
• o Coordinating with the Cargo officers and Team Leaders for better coordination and smooth operations on regular basis.