Dec 2022 – Feb 2026 · 3 yrs 2 mos · Singapore · On-site

• Leading 100+ person Technology organization (engineering, data, security, IT operations) across Singapore and Vietnam. Accountable for two platform domains: Healthtech (online consultations, health screening, medication delivery, etc.) and Insurtech (claims processing, insurer integrations, etc.).
• Products built:
• · Vantage: multi-tenant claims infrastructure processing hundreds of thousands of claims per year with AI-automated adjudication, integrated with 5+ insurers
• · Soda: self-insured SME benefits platform enabling employers to design custom healthcare plans, shipped MVP in one quarter
• · Complete mobile app rewrite from native to Flutter, improving architecture and delivery speed
• AI products & internal tooling:
• · Built AI-powered claims adjudication, GenAI chatbots reducing support handling time significantly, fraud detection models
• · Created secure internal AI platform: self-hosted GenAI infrastructure, AI coding tools for engineers, n8n automation workflows
• Organization & leadership:
• · Built leadership team: hired Head of Engineering, Head of Security; promoted internal talent
• · Introduced continuous performance management process improving team lead satisfaction and ensuring prompt feedback
• · Built Developer Experience dashboards for each team combining qualitative data (Survey Weeks) and quantitative metrics (Bitbucket, Jira, Confluence, Slack)
• · Defined Technology Vision with measurable objectives across quality, speed, security, happiness, and value creation

Feb 2022 – Nov 2022 · 9 mos · Singapore · On-site

• Led 50+ engineers across Singapore, Vietnam, and India delivering Doctor Anywhere's core B2C platform: virtual consultations, payments, notifications, and marketplace.
• Key achievements:
• · Restructured teams into cross-functional squads, improving collaboration and delivery speed
• · Shipped platform improvements: reduced video consultation error rates, payment integrations, security hardening, legacy migrations
• · Introduced engineering culture initiatives (Survey Week, competency frameworks, on-call processes) leading to measurable improvements in team satisfaction and retention
• · Implemented cost-saving initiatives across infrastructure and operations
• Promoted to CTO after 10 months.

Feb 2020 – Jan 2022 · 1 yr 11 mos

• Leading software delivery in Singapore and Vietnam
• Supporting delivery teams to delivery high quality solutions on time to our clients
• Coaching and mentoring of Software Architects and Project Managers
• Introducing agile change management process to move organization towards software engineering excellence
• Introducing processes to ensure quality and on-time delivery (e.g. DevOps Assessment, Quality Gates, Estimation Checklists, Scrum, etc.)
• Review technical tender proposals to ensure feasibility and quality
• Executing technical and cultural fit interviews for all applicants to maintain high quality staff
• Establishing learning & development program to up-skill our delivery team
• Establishing Machine Learning competency

Jan 2017 – Jan 2020 · 3 yrs

• Managing outsourcing location of ~50 software engineers
• Enabling and supporting teams to successfully execute DevOps transformation
• Mentoring and coaching technical leads
• Driving continuous improvement initiatives for delivery team and HR
• Executing technical and cultural fit interviews for all applicants to maintain high quality staff
• Reducing staff turn-over rate by more than 30%

Jun 2012 – Dec 2016 · 4 yrs 6 mos

• SENIOR SOLUTION ARCHITECT (November 2015 - December 2016)
• Solution Architect and Technical Project Leader for Swiss Mobile Payment project (TWINT)
• LINE MANAGER (May 2016 - December 2016)
• Line manager of Solution Architects at Adnovum
• TECHNICAL PROJECT LEADER (March 2013 - November 2015)
• Technical Project Leader for Web Application projects for the Swiss Government and a big Swiss telecommunication company
• SENIOR SOFTWARE ENGINEER (June 2012 - March 2013)
• Software Engineer for Web Application projects for the Swiss Government

Jun 2006 – Oct 2006 · 4 mos · Zurich, Switzerland

• Design and implementation of genetic algorithm for portfolio optimization in C++.