Subhojit Halder

CEO

Bengaluru, Karnataka, India21 yrs 2 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

21+ years in cloud support engineering leadership
Expert in service delivery optimization and transformation initiatives
Proven track record in cost savings through automation

Stackforce AI infers this person is a Cloud Computing and IT Operations expert with extensive experience in service delivery and team management.

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Skills

Core Skills

Cloud Support EngineeringService Delivery OptimizationIt OperationsService DeliveryNetwork ManagementNetwork EngineeringNetwork SupportTelecom Support

Other Skills

Cross-functional AlignmentStakeholder managementincident and change managementcomplianceStoragenetworksecurityCustomer Engagementescalation managementWorkforce Planningglobal team managementStrategic leadershipCloud ComputingNetworkingTeam Management

About

I am a technology leader with 21+ years of experience driving large-scale cloud support engineering, enterprise IT operations, and global service delivery programs. I specialize in leading distributed organizations, optimizing service delivery, and executing transformation initiatives that improve customer experience and operational efficiency. I currently lead a global organization of 120+ professionals within cloud support engineering, managing multiple managers across network, security, storage, and content delivery domains. I bring deep expertise in escalation management, service quality improvement, workforce planning, and operational governance in complex, multi-region environments. I have a strong track record of delivering measurable impact through automation, cost optimization, and process improvements. I partner closely with sales, product, and engineering teams to drive alignment, support customer success, and enable scalable growth. I am known for building high-performing teams, strengthening follow-the-sun support models, and delivering executive-level insights that drive business outcomes.

Experience

21 yrs 2 mos

Total Experience

2 yrs 7 mos

Average Tenure

7 yrs 5 mos

Current Experience

Amazon

Sr. Cloud Leader- AWS Cloud Support Engineering

Dec 2018 – Present · 7 yrs 5 mos · Bengaluru, Karnataka, India

Provide strategic leadership for a 120+ member global support engineering organization
Manage multiple managers across network, security, storage, and content delivery domains
Drive initiatives focused on service quality, escalation reduction, and operational efficiency
Lead hiring strategy, succession planning, and capability development across global teams
Present business reviews, three-year plans, and performance metrics to senior leadership
Own organizational performance management and coaching frameworks
Collaborate with sales, solution architects, and product teams on critical escalations and field initiatives
Deliver customer-focused knowledge strategies to improve support experience
Reduced escalations through global frameworks and process optimization
Achieved significant cost savings through automation and operational improvements

Cross-functional AlignmentStakeholder managementincident and change managementcomplianceIT operationsStorage+14

Akamai technologies

2 roles

Manager - System Administration

Promoted

Jul 2018 – Nov 2018 · 4 mos · Bengaluru, Karnataka, India

Led global IT service delivery operations across network, security, and communication platforms
Managed distributed teams providing 24x7 enterprise support across regions
Owned budgets and vendor relationships, ensuring cost control and service quality
Implemented business continuity and disaster recovery frameworks
Collaborated with security teams on architecture and compliance
Delivered cost savings through vendor negotiations and operational improvements
Led data center migration and large-scale infrastructure transformation

IT operationsnetworksecurityCustomer Engagementcost controlservice quality+3

Senior Network Lead

Feb 2015 – Jun 2018 · 3 yrs 4 mos · Bengaluru, Karnataka, India

Worked as the Manager – System Administration for service delivery/operations of Network, Security, Contact Center & Unified Communication services (Voice, Video, Webex) for Akamai with a user base spread across Americas, EMEA and APAC & many internal / external Data Center management.
Managed 25+ people across US, APAC, EMEA including hiring, training, coaching, performance evaluation, compensation management
Vendor management, Professional Service & service provider evaluations, contracts, deliverables and service levels

networksecurityContact CenterUnified Communicationvendor managementperformance evaluation+2

Mphasis

Sr. Principal Infra Engineer

Oct 2014 – Feb 2015 · 4 mos · Bangalore

Delivered network engineering support for enterprise environments
Ensured infrastructure stability and operational efficiency

network engineeringoperational efficiencyNetwork Engineering

Accenture india

Sr. Network Analyst

May 2012 – Oct 2014 · 2 yrs 5 mos · Bangalore

Provided advanced network support across multiple enterprise locations
Designed and managed enterprise network architecture and monitoring systems
Supported compliance audits and infrastructure upgrades
Collaborated on architecture design and rollout execution

network supportenterprise network architecturecompliance auditsNetwork Support

Ericsson

Engineer

May 2010 – May 2012 · 2 yrs · Durgapur, West Bengal, India

Delivered troubleshooting and support for telecom platforms
Led teams supporting managed services
Implemented automation initiatives improving efficiency

troubleshootingmanaged servicesautomation initiativesTelecom Support

Equant technology services india pvt. ltd

Technical Consultant

Oct 2007 – Apr 2010 · 2 yrs 6 mos · Greater Kolkata Area

Conduct Staging tests/POC of Pre-Deployment of applications including testing for Hardware/Software compatibility & Coordinating / Managing integration partners for Physical Commissioning and General Installation of Equipment.