Oct 2021 – Present · 4 yrs 6 mos · Gurugram, Haryana, India · On-site

Jun 2016 – Jan 2019 · 2 yrs 7 mos · Gurgaon

• To ensure that the team meets and exceeds the client standards for production and accuracy on a consistent basis-to monitor workflow and delegate work accordingly in order to meet the compliance requirements of the client and to be able to co-ordinate effectively with the Team Leads, Floor Leads and Associates for management of the overall team quality. Also, to effectively communicate with the teams to ensure high motivational levels to obtain high quality results and to take regular team huddle/meet to identify any communication gap/process updates requirements. Also, driving the team members on six sigma methodology and ensure they pick the loop holes and use a DMIAC approach.

Nov 2012 – Jun 2014 · 1 yr 7 mos · Gurgaon- Haryana