Aug 2023 – Jan 2025 · 1 yr 5 mos · Dehradun, Uttarakhand, India · On-site

• Managing fleet operations across Dehradun, Rishikesh, and Srinagar with over 1800+ delivery partners.
• Ensuring smooth daily operations by resolving rider issues related to attendance, payments, app support, and logistics.
• Driving key fleet performance metrics including attendance, productivity, and delivery efficiency.
• Coordinating with internal departments to maintain SLAs and improve service quality.
• Conducting regular meetings, trainings, and audits to boost rider satisfaction and reduce attrition.
• Implementing tech tools and reports to monitor fleet performance and identify improvement areas

Dec 2022 – Aug 2023 · 8 mos · Dehradun, Uttarakhand, India

• Leading B2B and B2C logistics operations across 4 cities for Reliance Digital.
• Managing a large fleet of 70+ vehicles, 30+ delivery riders, and 6+ hub supervisors.
• Overseeing day-to-day operations including routing, dispatch, delivery, and reverse logistics.
• Ensuring timely and accurate deliveries to customers and retail partners.
• Handling manpower planning, performance monitoring, and vendor coordination.
• Driving operational KPIs, compliance, cost control, and service excellence across multiple hubs.
• Building strong team culture and providing training to enhance productivity and customer satisfaction.

May 2022 – Dec 2022 · 7 mos · Dehradun, Uttarakhand, India

• Managing B2B logistics operations, ensuring all vehicles report to the hub on time for seamless dispatch.
• Coordinating with multiple vendors and riders to maintain delivery efficiency and service standards.
• Monitoring end-to-end supply chain from hub to retailers, ensuring timely delivery and accurate documentation.
• Resolving daily operational issues and maintaining strong communication with delivery teams.
• Maintaining MIS reports, analyzing performance metrics, and improving hub operational workflows.
• Ensuring adherence to company compliance policies and safety regulations at the hub.

Mar 2019 – May 2022 · 3 yrs 2 mos · Dehradun, Uttarakhand, India · On-site

• Managing end-to-end logistics operations across Uttarakhand for Reliance deliveries.
• Responsible for deploying and coordinating a team of bikers and riders across multiple cities.
• Overseeing rider onboarding, attendance, route planning, and performance tracking.
• Ensuring SLA (Service Level Agreement) compliance and resolving operational bottlenecks.
• Liaising with Reliance representatives for demand forecasting and smooth service delivery.
• Handling escalations, training sessions, and maintaining workforce discipline

Jan 2018 – Mar 2019 · 1 yr 2 mos · Dehradun, Uttarakhand, India · On-site

• Supervised daily operations of delivery executives to ensure timely dispatch and last-mile delivery.
• Monitored and analyzed DC (Distribution Center) metrics to improve efficiency and performance.
• Coordinated with internal teams to resolve delivery issues and streamline logistics operations.
• Ensured adherence to safety and quality standards within the distribution center.
• Trained new delivery staff and conducted performance reviews to maintain service excellence.
• Maintained accurate records of shipments, inventory, and delivery schedules.