Feb 2021 – Nov 2021 · 9 mos

• Responsible for relationship management with key third party vendors and suppliers that provide customer facing services
• SME for overall cabin cleaning policies and procedures, cabin cleaning quality, product ordering and compliance
• Project manager for various airport and airport services projects, including multiple large scale vendor transitions and bring ups enabling service to new airport locations and expansion in current markets
• Developed executive level project plans and presentations, creating and managing cabin appearance strategy for hundreds of employees globally
• Maintained, improved and integrated vendor scorecards for industry-leading standardization supporting SLA enforcement and liquidated damage recuperation due to non-performance
• Worked directly with stations and business partners to facilitate process, cost, and measurable performance improvements
• Maintained knowledge of current and pending regulations which affect area of responsibility and ensured Cabin Appearance activities maintained compliance with applicable regulatory requirements

Jun 2020 – Feb 2021 · 8 mos

• Proactively identified value levers to develop short- and long-term strategies, opportunities and solutions for cabin appearance services
• Collaborated and communicated with internal customers to define business requirements and identify new supplier opportunities
• Created and executed governance around cabin appearance strategies and sourcing events (e.g. RFPs), including but not limited to negotiating favorable contract terms, conducting should-cost and other financial analyses, etc.
• Developed and grew supplier diversity within cabin appearance services

Jul 2019 – Jun 2020 · 11 mos

• Purchasing manager for American Airlines' Northeast region, Spokes airports
• Led strategic sourcing activities for a variety of airport services, including issuing Requests for Proposals (RFPs), conducting financial analyses, and managing proposal and contract negotiations
• Managed suppliers to maintain relationships, ensure supply chain integrity and enable continuous improvement for sourcing initiatives and adopted strategies

Jun 2018 – Aug 2018 · 2 mos · Dallas/Fort Worth Area

• Led supplier sourcing activities including issuing Requests for Proposals (RFPs) and managing proposal and contract negotiations for international and domestic airport services
• Managed suppliers to maintain relationships and both ensure supply chain integrity and enable continuous improvement for sourcing initiatives and adopted strategies

Aug 2018 – May 2019 · 9 mos · Dallas/Fort Worth Area

• Explored Alcon as a business entity and learned the comprehensive details of a real world global supply chain
• One of five Supply Chain Management students selected for a unique nine month internship
• Consulted for the European Union Medical Device Regulations task force, working to ensure total product compliance while maintaining supply chain integrity and stability by 2024

Apr 2018 – May 2018 · 1 mo · Berlin, Germany

• Performed research and discovery relating to potential investors, product partnerships, and relevant marketing opportunities
• Responsible for business development and expansion regarding company marketing, networking and expansion endeavors in Berlin’s start-up environment

May 2017 – Aug 2017 · 3 mos · Greensboro, NC

• Performed KPI evaluations in a designated part of the warehouse operations area
• Performed data capture and analysis of performance in a select warehouse department
• Learned to create data collection tools, collect real data for evaluation, and analyze data to determine true department KPI rates, building upon results to reconfigure and improve department operations
• Evaluated data for a business review, presenting findings and monetary savings to senior management

Aug 2016 – Dec 2017 · 1 yr 4 mos · Fort Worth, Texas

• Assisted students and community members in researching, discovering and locating information
• Managed library traffic, distributing and returning books, and organizing library resources

Feb 2016 – May 2016 · 3 mos · Fort Worth, Texas

• Communicated with and engaged all guests throughout their entire dining experience
• Addressed guest concerns; managed seating; supervised waiters and guest interactions

Apr 2014 – Aug 2014 · 4 mos · Bellevue Square Mall, Bellevue, Washington

• Collected, processed and shipped online orders
• Interacted regularly with senior Web Team employees and Executive Sales managers

Jun 2012 – Aug 2015 · 3 yrs 2 mos · Seattle, WA

• Applied critical thinking, analytical and scientific methods to legal casework and discovery
• Compiled legal analysis into comprehensive, succinct summaries for FreyBuck partners to utilize for case understanding and preparation