Viswa Mohan Kalakar

Operations Associate

Bengaluru, Karnataka, India26 yrs 11 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

20+ years in IT Services leadership
Expert in Digital Employee Experience
Proven track record of cost savings

Stackforce AI infers this person is a leader in IT Services with a focus on Digital Employee Experience and Infrastructure Operations.

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Skills

Core Skills

It Service ManagementDigital Workplace StrategyIt Infrastructure OperationsProject ManagementIt StrategyService Delivery

Other Skills

Strategic LeadershipTeam LeadershipITILVendor ManagementPMPBusiness AnalysisBusiness Process ImprovementIT OperationsBusiness TransformationGlobal DeliveryRequirements AnalysisProcess ImprovementIT Project & Program ManagementDisaster RecoveryQuality Management

About

Kalakar is an accomplished IT Services Leader with rich, progressive experience of 20+ years in Digital Employee Experience, IT Service Management, Strategy, Budgeting, Compliance, Technology support, Infrastructure operations. Implemented world-class blended IT support models for prestigious clients as well as Internal customer-base, managing large teams of 50+ across India & overseas. Passionate about delighting customers, Leads by example, builds a positive, competitive & inclusive work environment.

Experience

26 yrs 11 mos

Total Experience

6 yrs 8 mos

Average Tenure

11 yrs 11 mos

Current Experience

Adobe

Manager IT, Digital Employee Experience

May 2014 – Present · 11 yrs 11 mos · Bengaluru Area, India · Hybrid

On a mission to continually enhance “Digital Employee Experience” for Adobe Employees through
Innovation & Operational excellence
Spear-heading the Global Device Lifecycle Management & Employee Technology support portfolios chartered towards continually enhancing the Employee Experience for Adobe employees.
Directing multi-milion USD budgets, achieved 10-40% cost savings in Opex / Capex areas with a competent supplier model & deep partnerships with stake-holder teams.
Conceptualized & built workflow automation tools for local & global problem areas, leading multi-disciplinary teams across geographies.
Consistently exceeded KPI targets of SLA/MTTR CSAT, Process Compliance, positioning India as a leader for other geographies to follow
Partners with first-level IT support, device engineering & other IT teams for building / rolling out new technologies, Process improvement initiatives
Key role in IT build-out of new offices, ramp-ups & led user migrations achieving NIL downtime

Strategic LeadershipTeam LeadershipDigital Workplace StrategyITILVendor ManagementIT Strategy+33

Deloitte

ITS- Executive Manager

May 2006 – Nov 2013 · 7 yrs 6 mos · Hyderabad Area, India

Led a team of 50+ IT professionals in a matrix organization that manages challenging computing needs of 15000 users.
Championed continual Customer service improvement initiatives related to CSAT, SLA, Compliance, as well as Team Performance Management,
Headed the efforts to streamline recruitment efforts of all IT functions & reduced hiring turn-around time by 20%.
Key player of India IT Leadership team in Deloitte, in developing IT Strategy, Services design & support, budgets.
Chaired the "Technology Employees Council" for the larger IT team of 1100, driving employee engagement activities,
Certified with GreenBelt for Lean SixSigma project that yielded significant cost & effort savings on hardware mgmt & helped vendor consolidation.
Developed complex ODC setups as per client requirements, within budget guidelines of ITS & business.

Strategic LeadershipTeam LeadershipIT StrategyService Delivery

Microland

Program Manager

Jul 1999 – Apr 2006 · 6 yrs 9 mos · Hyderabad Area, India

Growth Path:
Dec’04-Apr’06 Program Manager, Hyderabad
Nov’03-Nov’04 Program Manager, Bangalore
Oct'00-Oct'03 Site Manager, Hyderabad
Jan’00 – Sep’00 Team Leader, Hyderabad
Jul’99 – Dec’99 Network Engineer & Project Consultant, Hyderabad
As Program Manager / Leader
Managed the end-end IT Infrastructure Operations program being run for our client - Nipuna Services Ltd, for their offices in Hyderabad, Bangalore & Chennai, with a team of 38.
Managed performance, profitability aspects of the IT facilities program run for ICICI-OneSource Ltd in Bangalore - recruiting, building a team of 14 members.
As a Site Manager, significantly stabilized & improved the operations for the biggest IT Services Management program for GE Capital Intl. Services leading a team of 45 members.
As Team Leader, Led a team of 6 people for the Integrated IT Services Management program for Dr. Reddy’s Laboratories, Hyderabad aimed at serving over 800 users spanning across 10 WAN and dial-up locations.
As Project consultant led the migration of ITC-IBD’s “CCMail/Novell 3.12” to “Lotus Notes 4.6/WinNT 4.0” across 18 locations.

Team LeadershipIT Infrastructure Operations

Siri software technologies

System Administrator

Sep 1998 – May 1999 · 8 mos · Hyderabad Area, India

• Administration of Lab systems, servers, network. Designed & implemented Lotus Notes Network hosted and maintained company’s Intranet web site built on Lotus Domino