Jada Joseph

Operations Associate

Johannesburg, Gauteng, South Africa12 yrs 9 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven track record in operations management.
Expertise in banking and telecommunications sectors.
Strong customer service and relationship management skills.

Stackforce AI infers this person is a versatile operations professional with expertise in banking and telecommunications.

Contact

Skills

Core Skills

Operations ManagementBanking ServicesCustomer Service RepresentativesDatabases

Other Skills

TelecommunicationsAdministration & CoordinationProcess OptimizationCustomer Service ExcellenceCompliance & Regulatory KnowledgeDebt CollectionCredit Risk AssessmentMaintaining Customer RelationshipsLegal and ComplianceCredit ControlAdministrationCustomer Relationship Management (CRM)Support ServicesRetailRetail Banking

About

I’m someone who thrives on challenge and innovation. Whether I’m working on a creative project, solving complex problems, or building relationships, I’m always eager to push boundaries and explore new ideas.

Experience

12 yrs 9 mos

Total Experience

4 yrs 3 mos

Average Tenure

5 yrs 9 mos

Current Experience

The courier guy

Operations Assistant

Jul 2020 – Present · 5 yrs 9 mos · On-site

Operations Management: Streamlining daily operations and ensuring the seamless execution of internal processes.
Banking Operations: In-depth understanding of banking protocols, financial transactions, compliance, and risk management.
Telecommunications: Expertise in managing communication systems, troubleshooting technical issues, and optimizing telecom services to improve internal and external communication.
Administration & Coordination: Handling scheduling, data entry, report generation, and resource management. Efficiently coordinating cross-departmental activities to ensure business goals are met.
Process Optimization: Identifying inefficiencies and implementing improvements to increase productivity and reduce costs.
Team Collaboration & Support: Providing operational support to teams, assisting with project management, and fostering collaboration across departments.
Customer Service Excellence: Ensuring prompt resolution of customer queries and maintaining high levels of satisfaction.
Compliance & Regulatory Knowledge: Ensuring adherence to industry standards, regulations, and company policies in banking and telecommunications sectors.
Detail-Oriented & Organized: Excellent at managing multiple tasks and ensuring precision in every detail, while keeping track of deadlines and priorities.
Adaptable & Problem-Solver: Thrive in fast-paced, ever-changing environments. Quick to adapt to new challenges and develop solutions to operational issues.
Proactive & Independent: Capable of working independently while proactively seeking opportunities to improve operations and drive success.
Effective Communicator: Strong communication skills that enable smooth collaboration between teams and departments, as well as clear interaction with clients and customers.
Customer-Focused: Always aiming to improve customer experiences through efficient operations and problem-solving.

Operations ManagementBanking ServicesTelecommunicationsAdministration & CoordinationProcess OptimizationCustomer Service Excellence+1

National security & fire (pty) ltd

Credit Controller

Jan 2016 – Jul 2020 · 4 yrs 6 mos · On-site

Managing Accounts Receivable:
Oversee and manage the accounts receivable ledger, ensuring that all invoices are issued correctly and promptly.
Ensure that outstanding debts are followed up on in a timely manner to minimize the risk of bad debts.
Maintain accurate and up-to-date records of all transactions, payments, and correspondence with clients.
Debt Collection:
Monitor overdue accounts and contact customers to remind them of outstanding payments.
Negotiate repayment plans with clients who are experiencing financial difficulty while maintaining good customer relationships.
Initiate legal or formal collection proceedings when necessary, ensuring compliance with relevant debt collection regulations and company policies.
Credit Risk Assessment:
Evaluate the creditworthiness of potential clients or customers by analyzing their financial history, payment records, and credit scores.
Set credit limits for customers based on their credit assessments, ensuring that the company is not exposed to excessive risk.
Periodically review customer credit limits and adjust them based on changes in their financial situation or payment patterns.
Maintaining Customer Relationships:
Develop and maintain strong relationships with clients, ensuring they understand credit policies and payment terms.
Communicate with customers to resolve payment issues and answer queries regarding their accounts.
Ensure a professional and courteous approach to debt collection to preserve the customer relationship and encourage future business.Legal and Compliance:
Ensure compliance with all relevant laws and regulations related to credit management, including data protection and fair debt collection practices.
Work with legal teams to initiate court proceedings or claim actions when clients fail to adhere to payment terms.
Keep up to date with any changes in financial regulations or industry best practices and adjust processes accordingly.

Customer Service RepresentativesDatabasesDebt CollectionCredit Risk AssessmentMaintaining Customer RelationshipsLegal and Compliance

Nedbank

Branch Administrator

Jul 2012 – Dec 2014 · 2 yrs 5 mos · On-site

Operational Management:
Oversee the day-to-day operations of the branch, ensuring smooth, efficient processes for both customers and staff.
Manage branch resources, including staffing levels, equipment, and supplies, to ensure optimal operation.
Monitor and control the implementation of banking procedures and internal controls to ensure compliance with industry regulations.
Staff Management and Training:
Supervise, train, and mentor branch staff, ensuring they adhere to company policies and provide excellent customer service.
Conduct performance evaluations and provide feedback and guidance to employees.
Schedule shifts, manage work hours, and ensure that the branch is properly staffed at all times.
Customer Service:
Ensure the highest level of customer satisfaction by addressing complaints, queries, and feedback effectively and promptly.
Develop and implement customer service policies and procedures.
Assist with resolving complex customer issues or banking concerns.
Financial Oversight:
Ensure that the branch meets its financial goals, such as deposits, loans, and revenue targets.
Monitor cash handling procedures, ensuring that appropriate checks and balances are in place to avoid errors or fraud.
Review and approve transactions as necessary, ensuring compliance with banking regulations and company policies.
Compliance and Risk Management:
Ensure the branch complies with local, state, and federal banking regulations, as well as company policies and procedures.
Conduct regular audits to ensure that all transactions and procedures are properly documented and comply with legal and financial regulations.
Assess and manage risks within the branch, implementing corrective actions when needed