Soumya Gupta

Operations Associate

Gurugram, Haryana, India1 yr 7 mos experience

Most Likely To Switch

Key Highlights

Proven track record in customer recovery and retention.
Strong background in marketing and creator engagement.
Effective communicator with a focus on customer satisfaction.

Stackforce AI infers this person is a Customer Experience and Operations Specialist in the Food Delivery and Startup sectors.

Contact

Skills

Core Skills

Customer ServiceStrategyCustomer RetentionMarketing

Other Skills

Customer SatisfactionCustomer ExperienceMicrosoft ExcelMicrosoft WordWritten CommunicationInterpersonal CommunicationCommunicationVisual CommunicationLead GenerationSalesCreative Problem Solving

Experience

1 yr 7 mos

Total Experience

9 mos

Average Tenure

1 yr

Current Experience

Blinkit

Senior Operations Executive

May 2025 – Present · 1 yr · Gurugram, Haryana, India · On-site

Customer ServiceCustomer RetentionCustomer SatisfactionCustomer ExperienceStrategyMicrosoft Excel+8

Zomato

Customer Delight Associate

Oct 2024 – May 2025 · 7 mos · Gurugram, Haryana, India · On-site

The best part about being a CD associate at Zomato is to deal with the customers who have got hampered experience through and to provide a creative resolution that Every Bad experience of theirs needs to turn into a golden opportunity of gaining their lost trust.
I got a chance to handle chat and email escalations through Zomato and tried my efficient and creative approach to convert a lost opportunity into a winback opportunity.

Customer ServiceCustomer Retention

Cosmofeed

Creator Acquisition Associate

Sep 2024 – Sep 2024 · 0 mo · Gurugram Haryana · On-site

Being a creator acquisition associate I not only got the opportunity not only just to idealise how a glorified startup sustains but also how to improve the skillset required for running a business with great zeal.
I had the chance to talk to creators who had the zeal to grow themselves. I got the chance to talk to multiple coaches of varied realms and to provide a pathway to shape their idea about their product or service which they deliver to their customers in such a way that they made the best out for them and also from my end learnt how to manage their handles once they aligns with us.

MarketingWritten Communication